Product Support Associate
2 months ago
**Field : Biotechnology**
**Location: Delhi**
- **It is a desk job and does not include fieldwork or lab work.**_
We are looking for a hard-working, competent, and organized individual from Biotech Background to join our team in Delhi. You will be responsible for managing customer relationships and discovering new leads, keeping a record of stock/inventory, suggesting improvements to processes, and assisting the team.
**Key Responsibilities**:
- Build and maintain strong relationships with customers, addressing their needs and providing appropriate solutions.
- Prepare and send quotations to customers, ensuring accuracy in pricing based on management guidelines.
- Track and manage leads, sales pipelines, and opportunities in CRM software.
- Prepare and manage purchase orders, quotations, and other sales-related documentation.
- Maintain a database of submitted and received quotations for regular follow-ups and records.
- Handle pre-sales and post-sales support, including technical information and competitive analysis.
- Provide exceptional customer service, follow up on orders, and resolve any inquiries or issues.
- Prepare documents for tenders and annual rate contracts.
- Assist in preparing sales reports and forecasts for management.
- Stay up-to-date with industry trends, competitor products, and market conditions.
- Collaborate with the field sales team to ensure smooth execution of sales strategies.
- Additional duties as assigned by the supervisor and/or management.
**Qualifications**:
- Master’s degree in Biotechnology or a related field (required).
- Proven experience in inside sales, customer service, or a related role within the life sciences industry (preferred).
- Strong theoretical knowledge of biotechnology and life science research products.
- Proficiency in Microsoft Office, especially MS Excel, and basic mathematics skills.
- Ability to prioritize tasks, manage time effectively, and meet deadlines.
- Good communication skills, with a professional phone manner and tone.
- Experience with CRM software is a plus.
**Benefits**:
- Competitive salary.
- Opportunity for professional growth and development.
- Collaborative and innovative work environment.
- Health insurance and other company benefits.
**Working Hours**:
- Full-time position, Monday - Saturday, 9:00 am - 5:00 pm.
Pay: ₹342,000.00 - ₹399,000.00 per year
**Benefits**:
- Health insurance
- Leave encashment
- Paid sick time
Schedule:
- Day shift
Ability to commute/relocate:
- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Master's (preferred)
**Experience**:
- product support: 1 year (preferred)
- total work: 1 year (required)
**Language**:
- English (required)
**Location**:
- Delhi, Delhi (required)
Work Location: In person
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