Hosting Support Specialist
1 month ago
Job Title: Hosting Support Specialist
Job Summary:
We are seeking a skilled Hosting Support Specialist to join our team at Sureminds. As a Hosting Support Specialist, you will be responsible for providing remote technical support to users efficiently and accurately.
Key Responsibilities:
- Answer incoming Hosting Support calls and emails.
- Create tickets and collect basic client information such as company information, user information, issue details, and who's affected.
Technical Requirements:
- Strong Windows Server knowledge.
- Working knowledge of Terminal Services and related technologies.
Soft Skills:
- Excellent verbal and written communication skills.
- Detail-oriented and organized.
- Ability to multitask and excellent time management skills.
Requirements:
- Minimum of 3 years of experience in a Service Desk or IT support position.
- Comptia A+, Net+, Sec+ Certifications preferred.
What We Offer:
- Fast-paced learning environment with 1-2 week training period.
- Ability to work nights and weekends, as determined.
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