Hosting Support Specialist

1 month ago


Remote, India Sureminds Full time

Job Title: Hosting Support Specialist

Job Summary:

We are seeking a skilled Hosting Support Specialist to join our team at Sureminds. As a Hosting Support Specialist, you will be responsible for providing remote technical support to users efficiently and accurately.

Key Responsibilities:

- Answer incoming Hosting Support calls and emails.

- Create tickets and collect basic client information such as company information, user information, issue details, and who's affected.

Technical Requirements:

- Strong Windows Server knowledge.

- Working knowledge of Terminal Services and related technologies.

Soft Skills:

- Excellent verbal and written communication skills.

- Detail-oriented and organized.

- Ability to multitask and excellent time management skills.

Requirements:

- Minimum of 3 years of experience in a Service Desk or IT support position.

- Comptia A+, Net+, Sec+ Certifications preferred.

What We Offer:

- Fast-paced learning environment with 1-2 week training period.

- Ability to work nights and weekends, as determined.



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