Insurance Policy Administration Specialist

1 day ago

Malappuram, Kerala, India beBeePolicyServicer Full time ₹ 70,00,000 - ₹ 87,65,000
Job Summary:

This role entails managing post-issue service requests, performing routine maintenance tasks, and maintaining policy records in administrative systems.

Purpose of the Role

The Policy Servicing Associate will be responsible for ensuring seamless policy servicing by addressing discrepancies, resolving escalated issues, and collaborating with teams to meet service levels and turnaround times.

Main Responsibilities:
  • Process post-issue service requests including address changes, beneficiary updates, ownership and payor changes, and banking information updates.
  • Perform routine maintenance tasks such as corrections to policy data, transaction reversals, and reinstatements.
  • Maintain and update policy records in administration systems according to standard operating procedures.
  • Collaborate with TPAs, internal teams, and custodians to resolve discrepancies and ensure service quality.
  • Research and resolve escalated issues or incomplete transactions related to policy servicing.
  • Ensure service levels and turnaround times are met according to SLA requirements.
  • Support audits and regulatory compliance activities by providing accurate documentation and timely responses.
  • Maintain a strong understanding of policy administration systems, transaction codes, and process workflows.
Requirements:
  • Graduation in any stream, commerce graduate preferred.
  • 1+ year of working experience (life insurance domain) that required focus on quality including attention to details, accuracy, and accountability for work product.
  • Experience in professional/office-related environment that required regular scheduled shifts.
  • Experience using computer with Windows PC applications that required keyboard navigation, and learning new software tools.
  • Effective English business communication skills required to exchange information with clients.

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