Support Systems Specialist

2 weeks ago

Pune, Maharashtra, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000
Customer Success Expert

AiSensy empowers businesses to grow their revenues through our WhatsApp-based marketing and engagement platform.

  • We have exchanged over 400 crore WhatsApp messages yearly between businesses and users via AiSensy.
  • Top brands trust us, including Delhi Transport Corporation, Vivo, PhysicsWallah & more.
  • Billing companies drive 25–80% of revenues using our platform.
  • We are backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors.
The Opportunity
  • You will work with a dynamic team passionate about customer success.
  • Gain hands-on experience in building and optimizing support systems and processes.
  • Closely collaborate with founders and leaders, sharing insights and receiving direct feedback.
  • Be part of a mission-driven startup shaping the future of WhatsApp-led engagement.
Key Responsibilities
  • Customer Interaction: Manage customer inquiries across various channels.
  • Product Assistance: Provide accurate product/service information, handle complaints, process orders, and manage returns.
  • Troubleshooting: Resolve product-related issues promptly to ensure high customer satisfaction.
  • Customer Records: Maintain detailed, accurate records of all interactions in CRM/support tools.
  • Product Knowledge: Develop deep expertise in our platform to deliver effective solutions.
  • Performance Goals: Collaborate with the support team to achieve and exceed KPIs/SLAs.
  • Feedback Analysis: Collect and analyze customer feedback, working with product and tech teams to improve user experience.
  • Process Improvement: Contribute to the creation and refinement of support processes, tools, and workflows.
Requirements
  • 2–6 years of experience in customer support or a related role (B2B SaaS experience preferred).
  • Strong communication skills with a customer-first mindset.
  • Proficiency in support platforms and CRM tools.
  • Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.
  • Comfortable working in international shift timings.

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