
Digital Customer Experience Specialist
2 days ago
As a Technical Support Engineer, you will be responsible for delivering exceptional technical support to customers through various digital channels.
Job DescriptionAt our organization, we strive to empower customers by providing them with the best possible digital experiences. This is an exciting opportunity to join our team and play a critical role in achieving this goal.
We are seeking a highly skilled Technical Support Engineer who has a passion for resolving complex technical issues and providing excellent customer service.
- Monitor Google SLA performance and ensure timely issue resolution.
- Manage DMP taxonomies, segment mapping, and deletions for seamless data flow.
- Perform publisher reconciliation and feed/test creation to maintain accuracy.
- Handle inbound CS requests, deal IDs, and creative approvals with ease.
- Contribute to Platform Quality Initiatives by reviewing sites and apps, site mapping, malware monitoring, and more.
- Maintain partner pipeline health and troubleshoot common issues efficiently.
This role requires strong analytical skills, excellent problem-solving abilities, and a keen eye for detail. The ideal candidate will have experience working with tools like Postman and a solid understanding of the Programmatic Display Advertising Ecosystem.
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