Amazon Ecommerce Account Manager
5 days ago
This position is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
We are looking for a highly skilled Ecommerce Account Manager to join our team in the Kitchen category business for Amazon.in.
Job Description:
The ideal candidate will have 2+ years of sales experience and a Bachelor's degree. Strong experience with Excel and Microsoft Office products and applications is required. A Master's Degree in Business or 1+ years of experience in Ecommerce Account management is preferred.
This role involves assisting sellers/vendors to get well-versed with various Amazon tools and providing onsite and office support for catalog creation, listing products, shipment related issues etc. You will also guide & help sellers/vendors for completing onboarding formalities & train them on internal tools.
Key Responsibilities:
* Assist sellers/vendors to get well-versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.
* Guide & help sellers/vendors for completing onboarding formalities & train them on internal tools.
* Handle various types of cases related to inbounding, product issues and customer complaints
* Provide required inputs to seller to manage customer feedback
* Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging.
* Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
* Document processes & regularly update existing SOPs
* Review & suggest SOP changes required if any to the team basis input from Category managers
* Handle various sets of daily, weekly and monthly business reports
* Onboard new processes if required as per the business needs
A Day in the Life:
You will be responsible for training and guiding the sellers/brands on managing the tools associated with selection and catalog. You will coordinate with internal Amazon teams to troubleshoot on the operational blockers. As part of this role, you will assist sellers/vendors to grow their business on Amazon.in.
What We Offer:
Our inclusive culture empowers Amazonians to deliver the best results for our customers. This role offers a competitive salary of ₹10 lakhs per annum (estimated) and a chance to work with a leading ecommerce company. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiter.
Requirements:
* 2+ years of sales experience
* Bachelor's degree
* Experience with Excel and Microsoft Office products and applications.
* Master's Degree in Business or 1+ years of experience in Ecommerce Account management is preferred.
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