Amazon Connect Contact Center Solutions Developer
3 weeks ago
We are seeking a highly skilled Amazon Connect Contact Center Developer to join our team at Miratech. As a key member of our technology development team, you will play a crucial role in designing and implementing Amazon Connect contact center solutions for our clients.
Responsibilities:- Design and develop Amazon Connect contact flows using DynamoDB, Lambda, and Lex Bots to create intelligent customer interactions.
- Implement custom call routing solutions using routing profiles, queues, callbacks, emergency messages, hours of operations, and holiday routing with dynamic messaging features.
- Develop and manage custom logic with AWS Lambda to improve contact center performance.
- Collaborate with cross-functional teams to integrate Amazon Connect with other AWS services.
- Develop and maintain software using one or more programming languages such as Python, Node.js, or Java, focusing particularly on integrating with Amazon Web Services Lambda APIs.
- Leverage tools like GIT, GitHub, and TFS for code version control and team collaboration.
- Apply CI/CD practices to enhance software deployment efficiency.
- Coordinate development efforts with both onshore and offshore developers, as well as interact with line-of-business customers to understand requirements and deliver solutions effectively.
- Perform debugging, troubleshooting, and problem-solving to address issues quickly and efficiently.
- 5+ years of experience in contact center environment (Genesys, Avaya, Cisco).
- 2+ years of hands-on experience in developing Amazon Connect contact flows using DynamoDB, Lambda, and Lex Bots.
- Strong background in designing and implementing call routing systems, including routing profiles, queues, callbacks, emergency messaging, hours of operation, and holiday routing with dynamic messaging.
- Strong exposure in developing custom logic using AWS Lambda to enhance contact center functionality.
- Solid working experience with Python, Node.js, or Java with a focus on AWS Lambda APIs.
- Familiarity with development and version control tools like GIT, GitHub, and TFS.
- Competence in CI/CD pipelines using Terraform, CloudFormation, or Go CD.
- Strong debugging, troubleshooting, and problem-solving abilities.
- Excellent communication and analytical skills, with the ability to coordinate effectively with both onshore/offshore developers and business stakeholders.
- Experience with AWS services like Contact Lens, Transcribe, Comprehend, S3, Athena, Quick Sight, Lambda, Elastic Search, Kibana, and Kinesis.
- AWS certification.
We offer a competitive compensation and benefits package, including health insurance, language courses, and a relocation program. Our company culture values a growth mindset, and we offer a range of professional development opportunities, including certification programs, mentorship, and talent investment programs. We are committed to creating a welcoming and inclusive work environment, and we are an equal opportunity employer.
-
Amritsar, Punjab, India Miratech Full timeJob Title: Amazon Connect Contact Center Solutions DeveloperWe are seeking an experienced Amazon Connect Contact Center Solutions Developer to join our team at Miratech. As a key member of our technology development team, you will be responsible for designing and implementing Amazon Connect contact center solutions that meet the needs of our clients.Key...
-
Amazon Connect Contact Center Solutions Engineer
3 weeks ago
Amritsar, Punjab, India Miratech Full timeJob Title: Amazon Connect Contact Center EngineerWe are seeking an experienced Amazon Connect Contact Center Engineer to join our team at Miratech. As a key member of our technology development team, you will play a crucial role in implementing and managing Amazon Connect solutions for our clients.Key Responsibilities:Design and implement Amazon Connect...
-
Amritsar, Punjab, India Miratech Full timeJob Title: Amazon Connect Contact Center Solutions SpecialistAbout the Role:We are seeking an experienced Amazon Connect Contact Center Solutions Specialist to join our team at Miratech. As a key member of our technology development team, you will be responsible for designing and implementing cloud-based contact center solutions using Amazon Connect. Your...
-
Amazon Connect Contact Center Solutions Engineer
2 weeks ago
Amritsar, Punjab, India Miratech Full timeAbout the RoleWe are seeking an experienced Amazon Connect Contact Center Engineer to join our team at Miratech. As a key member of our technology development team, you will play a crucial role in implementing Amazon Connect solutions for our clients.Key ResponsibilitiesDesign and implement Amazon Connect contact flows using DynamoDB, Lambda, and Lex Bots to...
-
Amritsar, Punjab, India Miratech Full timeJob Title: Senior Amazon Connect Contact Center Solutions ArchitectAbout the Role:We're seeking a skilled Senior Amazon Connect Contact Center Solutions Architect to join our team. As a key member of our team, you will be responsible for designing and implementing cloud contact center solutions using Amazon Connect. Your expertise will help our customers...
-
Amazon Connect Contact Center Engineer
2 weeks ago
Amritsar, Punjab, India Miratech Full timeContact Center Engineer Job DescriptionWe are seeking a highly skilled Contact Center Engineer to join our team at Miratech. The ideal candidate will have a strong background in designing and implementing cloud-based contact center solutions using Amazon Connect.Main Responsibilities:Design and develop Amazon Connect contact flows using DynamoDB, Lambda, and...
-
Amritsar, Punjab, India Miratech Full timeSenior Amazon Connect Contact Center Solutions DeveloperWe are seeking a skilled Senior Amazon Connect Contact Center Solutions Developer to collaborate with our remote team at Miratech. As a leading American multinational healthcare and insurance company, our client focuses on delivering a full range of health benefits, improving affordability, and...
-
Amazon Connect Contact Center Engineer
3 weeks ago
Amritsar, Punjab, India Miratech Full timeJob DescriptionWe are seeking a highly skilled Cloud Contact Center Solutions Specialist to join our team at Miratech. Our customer is a leading American multinational healthcare and insurance company that focuses on delivering a full range of health benefits, improving affordability, simplifying healthcare experiences, and providing access to top-tier...
-
Amazon Connect Solutions Developer
4 days ago
Amritsar, Punjab, India Miratech Full timeAbout the Role:We are seeking a highly skilled Amazon Connect Solutions Developer to join our team at Miratech. As a technical expert, you will play a crucial role in designing and implementing Amazon Connect solutions for our clients. Your primary focus will be on developing and managing Amazon Connect contact flows, leveraging tools such as DynamoDB,...
-
Amazon Connect Solutions Architect
1 week ago
Amritsar, Punjab, India Miratech Full timeJob DescriptionWe are seeking an Amazon Connect Contact Center Engineer to assist our customer, a leading American multinational healthcare and insurance company, with the implementation of Amazon Connect for IVR and routing.Responsibilities:Design and implement Amazon Connect contact flows using DynamoDB, Lambda, and Lex Bots for intelligent customer...
-
Amazon Connect Developer
2 weeks ago
Amritsar, Punjab, India Miratech Full timeAbout the RoleWe are seeking an experienced Amazon Connect Developer to join our team at Miratech. As a key member of our technology development team, you will be responsible for designing and implementing Amazon Connect contact flows, custom call routing solutions, and integrating with AWS services.Key ResponsibilitiesDevelop and implement Amazon Connect...
-
Cloud Contact Center Engineer
4 days ago
Amritsar, Punjab, India Miratech Full timeAbout the RoleWe are seeking a Cloud Contact Center Engineer to join our team at Miratech. As a key member of our technology development team, you will play a crucial role in the implementation of Amazon Connect solutions for our customers.Key ResponsibilitiesDesign and implement Amazon Connect contact flows, utilizing DynamoDB, Lambda, and Lex Bots for...
-
Amazon Connect Developer
3 weeks ago
Amritsar, Punjab, India Miratech Full timeAbout the RoleWe are seeking an Amazon Connect Developer to join our team at Miratech. As a key member of our technology development team, you will be responsible for implementing Amazon Connect contact flows using DynamoDB, Lambda, and Lex Bots for intelligent customer interactions.Key ResponsibilitiesDevelop and implement Amazon Connect contact flows...
-
Amazon Connect Implementation Specialist
1 week ago
Amritsar, Punjab, India Miratech Full timeAbout the RoleWe are seeking an Amazon Connect Developer to join our team at Miratech. As a leading technology development company, we have a culture of relentless performance and a 99% project success rate, with over 30% year-over-year revenue growth.As an Amazon Connect Developer, you will be responsible for developing and implementing Amazon Connect...
-
Senior Cloud Contact Center Developer
2 weeks ago
Amritsar, Punjab, India Miratech Full timeSenior Full-Stack Developer Job DescriptionWe are seeking a highly skilled Senior Full-Stack Developer to join our team remotely at Miratech. Our client is a leading cloud contact center platform offering advanced tools for call routing, analytics, and automation.Key Responsibilities:Design, develop, and maintain scalable solutions ensuring high performance...
-
Senior Cloud Contact Center Software Engineer
2 weeks ago
Amritsar, Punjab, India Miratech Full timeSenior Cloud Contact Center Software EngineerWe are seeking a highly skilled Senior Cloud Contact Center Software Engineer to join our team remotely. Miratech is a leading cloud contact center platform offering advanced tools for call routing, analytics, and automation.Key Responsibilities:Design and Develop Scalable Solutions: Ensure high performance and...
-
Amritsar, Punjab, India Medico Hub Connect Full timeJob Title: MD Gynaecologist with Fellowship in Foetal MedicineWe are seeking a highly skilled MD Gynaecologist with a Fellowship in Foetal Medicine to join our team at Medico Hub Connect. As a key member of our multidisciplinary team, you will play a crucial role in providing specialized medical care to women, focusing on the health of the reproductive...
-
Bot Developer for Conversational AI Solutions
2 weeks ago
Amritsar, Punjab, India Miratech Full timeConversational AI Developer OpportunityWe are seeking a skilled Bot Developer to join our team at Miratech. As a key member of our Bot Development team, you will be responsible for developing and deploying chatbots and voice bots utilizing leading Conversational AI platforms such as Microsoft Bot Framework, Google CCAI, Dialogflow CX.Key...
-
NICE CX-One Solutions Expert
5 days ago
Amritsar, Punjab, India Miratech Full timeAbout the RoleMiratech is seeking a skilled NICE CX-One Engineer to join our team and contribute to the development and implementation of advanced contact center solutions. As a key member of our team, you will be responsible for working with cross-functional teams and business stakeholders to design, develop, and deploy complex solutions on the NICE CX-One...
-
Radiologist Consultant
3 weeks ago
Amritsar, Punjab, India Medico Hub Connect Full timeJob SummaryWe are seeking a highly skilled Radiologist Consultant to join our team at Medico Hub Connect in Amritsar, Punjab. As a key member of our radiology department, you will play a crucial role in the diagnosis and treatment of patients by interpreting medical images and providing accurate and timely radiology reports.Key ResponsibilitiesDiagnostic...
