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Strategic IT Asset Manager

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Dombivli, Maharashtra, India beBeeImplementation Full time ₹ 50,00,000 - ₹ 1,00,00,000
Job Title: ServiceNow ITAM (HAM/SAM) Implementation Specialist

Manage and optimize the IT asset lifecycle using the ServiceNow platform. The ideal candidate will have experience implementing and maintaining ServiceNow HAM/SAM modules, ensuring compliance, cost optimization, and efficient asset tracking.

Key Responsibilities:
  • Hardware Asset Management (HAM):
    • Implement and maintain the ServiceNow HAM module.
    • Manage asset lifecycle from procurement to disposal, ensuring accurate tracking of hardware assets.
    • Establish workflows for asset requests, approvals, deployments, and returns.
    • Maintain an accurate Configuration Management Database (CMDB) for hardware assets.
    • Develop asset audit processes to ensure data accuracy and compliance.
  • Software Asset Management (SAM):
    • Configure and maintain the ServiceNow SAM module.
    • Track and manage software licenses, subscriptions, and usage across the organization.
    • Ensure compliance with software licensing agreements and avoid audit risks.
    • Optimize software spending by identifying unused licenses and ensuring efficient allocation.
    • Generate compliance and usage reports for stakeholders and audits.
  • General Responsibilities:
    • Competent in creating and managing ITAM/ITOM dashboards, KPIs, and reporting.
    • Contribute and advocate process design for Global Asset Management aligned with industry framework and best practices.
    • Collaborate with cross-functional teams to gather requirements and implement asset management process & solutions.
    • Monitor and resolve integration issues with other IT systems.
    • Design and maintain dashboards and reports for hardware and software assets.
    • Provide training and support to end-users on HAM/SAM processes and tools.
    • Stay updated on ServiceNow features and best practices for HAM and SAM.