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E-commerce Platform Technical Specialist

3 weeks ago

Pune, Maharashtra, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 15,00,000
SAP Hybris Technical Support Professional

Our organization is seeking a skilled technical professional to provide exceptional support and ensure smooth operations of our eCommerce platform. As part of our team, you will be responsible for providing timely resolution for storefront issues, including Cart, Checkout, Search, and Promotions.

Key Responsibilities:
  • Investigate and resolve incidents escalated from L1 support, minimizing business disruption.
  • Act as the primary point of contact for L2 support of SAP Hybris and related systems.
  • Monitor and troubleshoot integrations with third-party systems, such as payment gateways and Order Management Systems.
  • Collaborate with L3 and development teams for deep-dive technical analysis and code-level issue resolution.
  • Ensure timely handling of tickets in ITSM tools (ServiceNow, JIRA) and maintain SLA compliance.
  • Document recurring issues, resolutions, and maintain support knowledge base.
  • Perform routine system maintenance, including cache clearing, cronjob monitoring, and deployment checks.
  • Provide on-call and weekend support as part of a rotational team.

Background and Qualifications:
  • Strong understanding of SAP Hybris architecture, data modeling (items.xml, FlexibleSearch), and administrative tools (Backoffice, HAC, HMC).
  • Hands-on experience with Impex scripts and core Hybris modules: Product Catalog, Cart, Checkout, Promotions.
  • Knowledge of Java, Spring Framework, and RESTful APIs.
  • Familiarity with log analysis and monitoring tools, such as Kibana, Splunk, and Dynatrace.
  • Exposure to ITSM tools for incident, change, and problem management.
  • Strong analytical and troubleshooting skills with experience in eCommerce platforms and third-party systems.
  • 5+ years in SAP Hybris or eCommerce support preferred.