Application Support Specialist
4 weeks ago
Mizuho Global Services India Pvt. Ltd. is a subsidiary company of Mizuho Bank, Ltd, one of the largest banks in Japan. Established in 2020, MGS is a captive global processing centre for remotely handling banking and IT related operations of Mizuho Bank's domestic and overseas offices and Mizuho's group companies across the globe.
Job OverviewWe are seeking a passionate individual with a computer science/IT background and 8-10 years of work experience in Application Support. The ideal candidate will have expertise in SQLs, IIS, and SWIFT knowledge.
Key Responsibilities- Provide application support and troubleshooting services for banking and IT related operations.
- Develop and maintain in-depth knowledge of SQL & PL/SQL, Shell Scripting, Linux and Windows platform, and SWIFT, SFMS, NEFT/RTGS, Export, import.
- Work with the customer-centric team to resolve customer issues and improve customer satisfaction.
- Collaborate with the IT team to implement new technologies and improve existing processes.
- Stay up-to-date with industry trends and best practices in Application Support.
- 8-10 years of work experience in Application Support.
- Expertise in SQLs, IIS, and SWIFT knowledge.
- Strong understanding of ITIL Framework and ISO 9001:2008, ISO 27001, Policies and Procedures.
- Excellent written and verbal communication skills.
- Ability to work in a rotational shift environment and on-call schedule.
- Experience in BFSI, NBFC.
Mizuho is committed to a culture that is driven by ethical values and supports diversity in all its forms. Our company values include Mutual Respect, Discipline, and Transparency.
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