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5 days ago
We are seeking a highly skilled Business Analyst to join our team.
Key Responsibilities:- Respond promptly to customer inquiries via phone or email
- Address and resolve customer complaints effectively
- Provide customers with updates on their order status
- Provide detailed information about products and services to customers
- Gather customer feedback to improve service quality
- Foster strong relationships with key customers
- Maintain records of customer interactions and resolutions
- Cross-functional Collaboration with other departments to resolve issues
The ideal candidate will have excellent analytical and problem-solving skills, as well as the ability to work independently and as part of a team. They will be able to communicate effectively with senior management and drive optimized decision-making.
Qualifications:- Bachelor's degree in business, Supply Chain, or Engineering or equivalent degree
- Excellent written and verbal communication skills
- Proficiency in MS office tools
- Prior experience in post-sales activities
- Ability to work under pressure and flexibility in working hours
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