Business Development Manager
4 weeks ago
Job Purpose
As a key member of the Vodafone Idea Limited team, you will be responsible for delivering business KPIs through effective deployment of human resources and dialer strategies. Your goal will be to ensure excellent customer experience at our OBCC centers, provide insights for campaign effectiveness, and work closely with stakeholders to achieve business objectives.
Key Responsibilities
- Deploy human resources efficiently to meet campaign requirements
- Develop and implement dialer strategies to optimize business outcomes
- Monitor and improve customer experience at OBCC centers
- Provide data-driven insights to enhance campaign effectiveness
- Collaborate with stakeholders to achieve business objectives
Requirements
- Graduate/Post Graduate/MBA with 7-10 years of experience in customer service roles
- Knowledge of postpaid and prepaid processes, OBCC operations, and partner management
- Strong execution and communication skills
- Sales experience is an added advantage
Vodafone Idea Limited is an equal opportunity employer committed to diversifying its workforce. We strive to create a collaborative and inclusive environment that encourages authenticity and fosters a sense of belonging.
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