Support Operations Manager
2 weeks ago
Are you looking for a challenging role in the financial services industry? We are seeking a highly skilled Support Lead to join our team at Aimhire.io.
About the Role
The Support Lead will be responsible for managing a team of support engineers and helpdesk resources, ensuring seamless support processes for our clients in the lending and transaction banking domain.
Key Responsibilities
- Manage a team of support engineers and helpdesk resources to ensure effective support processes
- Collaborate with stakeholders to understand customer needs and develop solutions
- Develop and implement ITIL processes to improve support efficiency
- Work closely with the development team to resolve technical issues
- Provide training and guidance to team members to enhance their skills
Requirements
To be successful in this role, you will need:
- 10+ years of experience in IT projects managing support for enterprise applications
- Graduate degree with a strong understanding of software architecture and IT systems
- Excellent stakeholder relationship management skills
- Working knowledge of general IT systems and processes
- Understanding of ITIL processes
What We Offer
Aimhire.io offers a dynamic and challenging work environment, with opportunities for professional growth and development. If you are a motivated and experienced Support Lead looking for a new challenge, please apply today.
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