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IT Support Specialist with Digital Marketing Expertise

1 month ago

Tirupati, Andhra Pradesh, India ITProFound Inc Full time
Job Title: ITPROINBMCustomer Support with Digital Marketing

At ITProFound Inc, we are seeking a highly skilled and experienced IT Support Specialist with Digital Marketing Expertise to join our team. This role will be responsible for providing exceptional customer support and digital marketing services to our clients.

Key Responsibilities:
  • Customer Support: Handle customer inquiries via phone, email, and live chat, providing timely and accurate responses to ensure high levels of customer satisfaction.
  • Issue Resolution: Resolve customer issues and troubleshoot problems efficiently, escalating unresolved issues to internal teams when necessary.
  • Feedback Collection: Gather and document customer feedback to improve service and products.
  • Technical Assistance: Guide customers through technical issues related to our products and services.
  • Support Documentation: Create and update FAQs, guides, and other self-help materials for customers.
Digital Marketing Responsibilities:
  • Social Media Engagement: Monitor and respond to customer comments and queries on social media platforms to maintain a positive online presence.
  • Campaign Support: Assist the marketing team in managing email campaigns, social media posts, and promotional content.
  • Content Creation: Collaborate with the marketing team to produce customer-focused content, such as blogs, case studies, and newsletters.
  • SEO Support: Work with the digital marketing team to ensure that all customer interactions and content follow SEO best practices.
  • Analytics Monitoring: Track and analyze key metrics to improve support and marketing efforts.
Requirements:
  • Communication Skills: Strong verbal and written communication skills to effectively interact with customers and internal teams.
  • Technical Proficiency: Familiarity with digital marketing tools, CRM systems, and customer support platforms.
  • Time Management: Ability to manage multiple tasks, prioritize issues, and handle high-pressure situations.