Customer Success Specialist
5 days ago
**Job Description**
We are seeking a highly skilled and experienced Customer Success Specialist to join our EXL IT Service Management team. As a key member of our operations team, you will be responsible for ensuring the highest level of customer satisfaction by providing proactive and reactive support to our clients.
- Key Responsibilities:
• Provide comprehensive support through various channels (phone, email, and chat) to ensure a positive user experience.
• Partner with users to ensure seamless integration and support of the Record Retrieval portal.
• Troubleshoot issues related to order submission, unavailable records, forms, subpoena signature issues, and problems accessing approval screens.
• Escalate complex issues to the appropriate team for resolution.
Requirements:
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Customer service experience, preferably in a similar role.
• Ability to work collaboratively with technical teams with some technical skills.
• Problem-solving skills and attention to detail.
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