Remote IT Support Specialist

7 days ago

Pune, Maharashtra, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 15,00,000
Job Opportunity

Fly high with a career in remote IT support

Are you passionate about delivering exceptional customer experiences and working with cutting-edge Microsoft cloud technologies?

This is an exciting opportunity to join our team as a Level 2 Technical Support Engineer, where you will play a key role in providing advanced technical support for Microsoft 365 apps, device management, and Active Directory/Azure AD.

Key Responsibilities:
  • Microsoft 365 & Collaboration
  • Provide advanced support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
  • Work with an Architect for Exchange Online and SharePoint Online migrations, including cut-over and hybrid scenarios.
  • Device & Endpoint Management
  • Configure and support Intune device enrollment, compliance policies, and app deployments for Windows, iOS, and Android endpoints.
  • Active Directory / Azure AD
  • Administer on-prem AD and Azure AD: user lifecycle, group policies, authentication issues, and conditional access troubleshooting.
  • Troubleshooting & Monitoring
  • Diagnose and resolve Level 2 incidents remotely, minimizing downtime and ensuring system availability.
  • Proactively monitor infrastructure via RMM tools and escalate systemic issues.
  • Support & Triage Leadership
  • Serve as the escalation point for Level 1 (Service Desk) tickets, providing triage guidance and knowledge-sharing to upskill junior technicians.
  • Customer Engagement
  • Deliver user-focused support with clear communication, set expectations, and ensure timely resolution.
  • Compliance & Documentation
  • Maintain precise records of incidents, fixes, and system configurations.
  • Uphold asset-management and preventive-maintenance standards.
  • Collaboration & Escalation
  • Partner with Level 3 / Engineering teams on complex problems and root-cause analysis.
  • Contribute to continuous improvement of knowledge bases and SOPs.

This is a unique opportunity to work with the latest Microsoft cloud technologies, collaborate with experienced professionals, and drive cloud-first solutions.

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