
Remote Technical Support Engineer
3 days ago
Flynnaut is seeking skilled Technical Support Specialists to deliver exceptional remote IT support with a primary focus on Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, and SharePoint.
Key Responsibilities:
- Microsoft 365 & Collaboration
- Provide advanced support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
- Work with an Architect for Exchange Online and SharePoint Online migrations, including cut-over and hybrid scenarios.
- Device & Endpoint Management
- Configure and support Intune device enrollment, compliance policies, and app deployments for Windows, iOS, and Android endpoints.
- Active Directory / Azure AD
- Administer on-prem AD and Azure AD: user lifecycle, group policies, authentication issues, and conditional access troubleshooting.
- Troubleshooting & Monitoring
- Diagnose and resolve Level 2 incidents remotely, minimizing downtime and ensuring system availability.
- Support & Triage Leadership
- Serve as the escalation point for Level 1 (Service Desk) tickets, providing triage guidance and knowledge-sharing to upskill junior technicians.
- Customer Engagement
- Deliver user-focused support with clear communication, set expectations, and ensure timely resolution.
- Compliance & Documentation
- Maintain precise records of incidents, fixes, and system configurations.
- Uphold asset-management and preventive-maintenance standards.
- Certifications & Qualifications
- 4+ years in IT support, including at least 2 years in a Level 2 capacity.
- Proven expertise in Microsoft 365 administration, Exchange Online, and SharePoint Online, with hands-on migration experience.
- Strong working knowledge of Intune endpoint enrolment, compliance, and configuration policies.
- Solid background in Active Directory/Azure AD user and group management, GPO, and authentication troubleshooting.
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