
Chief Learning Officer
2 weeks ago
This is a highly skilled leadership position that requires significant experience in training operations, process coaching, and quality management.
- Lead the development and implementation of strategic training programs that align with long-term business objectives.
- Develop forward-thinking training initiatives that keep content updated with the latest industry standards.
- Oversee and refine training methodologies to enhance learning efficiency and outcomes.
- Accountable for specific location training activities & project quality.
- Provide strong leadership by managing and mentoring managers and trainers, guiding them to drive performance excellence within the training function.
- Foster a culture of continuous improvement, ensuring trainers are well-equipped to meet organizational goals.
- Collaborate with senior management and cross-functional teams to align training strategies with broader business objectives.
- Act as the key liaison between the training department and leadership, ensuring seamless communication of goals, outcomes, and challenges.
- Develop and implement robust performance tracking mechanisms that monitor the effectiveness of training programs.
- Track key performance metrics, providing comprehensive reports to senior management and stakeholders with actionable insights.
- Identify performance gaps at the organizational level and devise strategic plans to address them.
Key Qualifications:
- Experience: 15+ years of experience in training operations, process coaching, or quality management, with at least 5 years in a managerial or leadership role.
- Extensive expertise in industry coding systems.
- Advanced experience in leading, mentoring, and managing a team of trainers, driving high performance and achieving training objectives.
- Exceptional ability to identify, analyze, and resolve complex training, operational, and process-related challenges at an organizational level.
Preferred Qualifications:
- Coding Certification – AAPC/AHIMA
- Proven experience in a senior management role overseeing a team of managers, trainers, or quality leaders in a high-volume, dynamic environment.
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