Global Operations Coordinator for Shared Services

6 days ago


Gurgaon, Haryana, India MongoDB Full time

MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere—on the edge, on premises, or across cloud providers.

We are seeking a skilled Global Operations Coordinator for our Shared Services team in Gurugram, supporting a hybrid working model. The ideal candidate will be responsible for transitioning work and ensuring relevant SLAs are met.

Key Responsibilities:

  • Learn and perform newly set up processes and over time gain subject matter expertise in the work
  • Suggest new practices, programs, and policies to meet interpersonal and strategic business/management needs
  • Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs
  • Assist to build and maintain a Knowledge Base for Case Management
  • Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures
  • Collect and cleanse data to populate management reporting systems

Requirements:

  • Experience for 1-3 years in HR Operations / Shared Services in an HR Shared Services role (APAC/ India, EMEA, NAMER)
  • Has expertise in HR Operations with eye for detail and process adherence
  • Is a self-starter who is intrinsically motivated for their own performance to achieve desired results
  • Can function independently, with minimal mentorship and supervision
  • Open to work in a 24X7 role
  • Is agile and can function in an ambiguous environment, capable of taking charge when the situation needs it
  • Should be proficient with ticketing tools and should have been excellent in meeting HRSS performance parameters - case handling, etc.
  • Ability to get into detailing the process and have an eye for detail to suggest process improvements


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