
Luxury Flight Operations Manager
3 days ago
This is a unique opportunity to excel in the realm of luxury flight management. As our top-tier Flight Specialist, you will be responsible for end-to-end flight bookings, complex itineraries, and high-touch support for discerning clients.
- Manage flight bookings, exchanges, cancellations, and ticket issuance via global distribution systems.
- Handle intricate multi-city, international, and round-the-world itineraries.
- Apply airline fare rules and interline agreements to deliver exceptional client outcomes.
- Process passenger names record (PNR) actions with precision and ensure accurate documentation across systems.
- Collaborate directly with airline partners to coordinate fare optimization, refunds, and fare disputes.
- Manage special service requests: seat preferences, unaccompanied minors, meals, medical needs, and urgent ticketing issues.
- Lead debit memo management: Investigate and respond to debit memos with speed and accuracy, identify root causes, and implement preventive measures.
- Partner cross-functionally to minimize debit memo occurrences through staff training, documentation, and process improvements.
- Own business service provider (BSP) and airline reporting corporation (ARC) workflows with precision – from airline invoicing to reconciliation and reporting.
Key Responsibilities:
- 5+ years of experience in flight ticketing for high-net-worth individuals, travel agencies, online travel agencies, or corporate desks.
- Proficiency in at least one global distribution system (Sabre, Amadeus, Galileo).
- Deep understanding of international travel, fare construction, and route planning.
- Expertise with BSP, ARC, PNR management, ticket issuance, and airline invoicing.
- IATA Foundation or Consultant Certification required.
- Polished verbal communication, attention to detail, and composure under pressure.
- Bonus: Experience in luxury travel, private aviation, or VIP ticketing.
- A competitive salary that reflects your expertise and contribution.
- Real ownership and opportunities for growth as part of our founding team.
- Work in an environment where excellence is expected, not requested.
- The chance to shape the future of luxury travel with our forward-thinking team.
- A comprehensive benefits package, including health insurance and premium work facilities.
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