Advanced Technical Customer Advocate

1 day ago


Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description\

We are seeking a seasoned technical professional to deliver exceptional customer satisfaction for our Blending and Movement Automation applications. This role is critical for ensuring superior technical support, communication, and resolution of cases within a global team.

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  • Work with a dedicated global team to deliver customer satisfaction excellence for designated applications.
  • Ensure each customer's experience meets the high standard of technical support, providing professional results.
  • Ensure each customer technical engagement adheres to published target response and resolution times, and that reported issues are correctly resolved.
  • Prioritize cases daily and ensure they are handled by the most appropriate resource within the organization.
  • Provide customers with timely communication and status updates on case progress until resolution.
\Skills Requirements\

To succeed in this role, you will require:

\
  • Extensive knowledge of product related to Blending and Movement Automation applications.
  • Strong understanding of specific application usage within the Heavy Process Industry.
  • Excellent communication and collaboration skills, both verbal and written.
  • Experience working within global teams and coordinating across regions.
  • Strong problem-solving and troubleshooting abilities for complex technical issues.
  • Familiarity with Knowledge Centered Support principles.
  • Ability to create and maintain technical documentation.


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