Service Operations Director

4 weeks ago


Bihar, India Staffing Solutions Full time
Job Description:

As a key member of the Staffing Solutions team, the Service Operations Director will be responsible for overseeing and enhancing service operations across designated regions to ensure customer satisfaction and operational excellence. This role requires strong leadership skills, with the ability to manage diverse teams and handle challenging situations.

Main Responsibilities:
- Manage and optimize field service operations to ensure efficient workflows and adherence to company standards.
- Lead, train, and support a team of field service technicians and support staff, fostering a strong service-oriented culture.
- Collaborate with dealerships and service centers within the region to ensure service processes align with company guidelines.
- Handle customer complaints and escalations professionally, working towards quick and effective resolution.

Requirements:
- Proven experience in service management, ideally within the two-wheeler (2W) industry.
- Strong leadership skills with excellent communication and customer service abilities.
- Analytical skills to interpret service data and drive continuous improvements.

Estimated Salary: $80,000 - $120,000 per year

This is an excellent opportunity to join a dynamic team at Staffing Solutions and take your career to the next level.

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