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Technical Customer Support Specialist

2 weeks ago


Bengaluru, Karnataka, India beBeeCustomerSupportEngineer Full time ₹ 15,00,000 - ₹ 20,00,000

Key Role Summary:

We are looking for an influential customer success engineer who is passionate about driving customer satisfaction.

The Ideal Candidate:

  • Must be passionate about customer satisfaction and possess leadership skills to drive issues to resolution.
  • Able to communicate effectively with different teams.
  • Experience working directly with end customers and driving customer success.
  • Strong fundamentals in Data center Networking, Routing & Switching incl. load balancing (ECMP).
  • Strong scripting skills in Python/Go/Shell scripting.
  • Familiarity with GPU operations, Collective Communication Libraries, modern AI training contexts.
  • Familiarity with InfiniBand protocol & RDMA – including setup, bring up, troubleshooting.
  • Familiarity with Ro CE v2 congestion control protocols.
  • Familiarity with NCCL/RCCL test benchmarks.
  • Familiarity with DPU and Smart Nics.

Academic Credentials:

  • Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent with min 12+yrs of experience.