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Technical Customer Support Specialist
2 weeks ago
Key Role Summary:
We are looking for an influential customer success engineer who is passionate about driving customer satisfaction.
The Ideal Candidate:
- Must be passionate about customer satisfaction and possess leadership skills to drive issues to resolution.
- Able to communicate effectively with different teams.
- Experience working directly with end customers and driving customer success.
- Strong fundamentals in Data center Networking, Routing & Switching incl. load balancing (ECMP).
- Strong scripting skills in Python/Go/Shell scripting.
- Familiarity with GPU operations, Collective Communication Libraries, modern AI training contexts.
- Familiarity with InfiniBand protocol & RDMA – including setup, bring up, troubleshooting.
- Familiarity with Ro CE v2 congestion control protocols.
- Familiarity with NCCL/RCCL test benchmarks.
- Familiarity with DPU and Smart Nics.
Academic Credentials:
- Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent with min 12+yrs of experience.