Endpoint Management Specialist
3 weeks ago
ZS is a management consulting and technology firm focused on transforming global healthcare and beyond. Our most valuable asset is our people, who drive impact by bringing a client-first mentality to each engagement.
We partner collaboratively with clients to develop products that create value and deliver company results across critical areas of their business. Our employees bring curiosity for learning, bold ideas, courage, and passion to drive life-changing solutions for patients, caregivers, and consumers worldwide.
Job Title: Endpoint Management AdministratorJob Description:The role of an Endpoint Administrator will ensure endpoint functionality and compliance, maintain all endpoint agents, configure operating systems, applications, and packages, monitor reporting, permissions auditing, certificate management, application support, and other security operations.
- Lead escalation point for frontline tech support for Windows laptops
- Endpoint configuration and reporting through enterprise tools like SCCM and Intune
- Working knowledge of SCCM SQL Database
- Build, manage, deploy, track software and update packages
- Maintain standard provisioning processes using modern automated methods
- Act as a subject matter expert for Windows devices
- Act as a subject matter expert and system administrator for mobile device management (MDM)
- Ensure all endpoints communicate with and enforce policies from management systems
- Perform functional and timeline analysis for non-standard end-user requirements and suggest hardware and software specifications in a cost-effective manner
- Bachelor's Degree in Information Technology or related field, and 3 years' experience supporting domain-bound Windows laptops
- Strong Windows troubleshooting experience
- Must be a team player, dedicated, and proactive
- Excellent communication, problem-solving, and organizational skills
- Able to present technical approaches or findings in oral and written format
- Able to present ideas in business-friendly and user-friendly language
- Highly self-motivated and directed
- Very strong customer service orientation
- SCCM Certified Professional or comparable experience
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth, and professional development. We provide robust skills development programs, multiple career progression options, internal mobility paths, and a collaborative culture empowering you to thrive as an individual and global team member.
We are committed to giving our employees a flexible and connected way of working, combining work-from-home and on-site presence at clients/ZS offices for the majority of our week. This flexibility allows us to combine work with innovative and spontaneous face-to-face connections, which are essential to our ZS culture and innovation.
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