Endpoint Management Specialist
2 weeks ago
About ZS
ZS is a dynamic and innovative management consulting and technology firm that transforms global healthcare and beyond. Our people are our most valuable asset, driving impact through collaboration with clients to develop life-changing solutions.
Our Vision
We strive to be a place where passion changes lives. We believe in honoring the visible and invisible elements of our identities, personal experiences, and belief systems that make us unique. At ZS, we empower our employees to thrive as individuals and global team members.
About the Role
The Endpoint Management Administrator will ensure endpoint functionality and compliance, maintain endpoint agents, OS configuration, application packages, and other security operations. This role requires strong Windows troubleshooting experience, excellent communication and problem-solving skills, and ability to present technical approaches in oral and written format.
Key Responsibilities:
- Lead/Escalation point for frontline tech support for Windows laptops
- Endpoint configuration and reporting through enterprise tools like SCCM and Intune
- Working knowledge on SCCM SQL Database
- Build, manage, deploy, track software and update packages
- Maintain standard provisioning processes using modern automated methods
- Act as a subject matter expert for Windows devices
- Act as a subject matter expert and system administrator for mobile device management (MDM)
- Ensure all endpoints are communicating with and enforcing policies from management systems
- Perform functional and timeline analysis for non-standard end-user requirements and suggest hardware and software specifications for their project requirements in a cost-effective manner
What You'll Bring:
- Bachelor's Degree in Information Technology or related field and 3 years' experience supporting domain-bound Windows laptops
- Strong Windows troubleshooting experience
- Must be a team player, dedicated, and proactive
- Must possess excellent communication, problem-solving, and organizational skills
- Ability to clearly present technical approaches or findings in oral and written format
- Ability to present ideas in business-friendly and user-friendly language
- Highly self-motivated and directed
- Very strong customer service orientation
- SCCM Certified Professional or comparable experience
Perks & Benefits:
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth, and professional development. Our robust skills development programs, multiple career progression options, internal mobility paths, and collaborative culture empower you to thrive as an individual and global team member.
Salary: $120,000 - $150,000 per year
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