Endpoint Configuration Specialist
3 weeks ago
ZS is a place where passion changes lives. As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people.
We partner collaboratively with our clients to develop products that create value and deliver company results across critical areas of their business including portfolio strategy, customer insights, research and development, operational and technology transformation, marketing strategy, and many more.
Our Most Valuable Asset Is Our PeopleAt ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here.
Job Description- Lead/escalation point for frontline tech support for Windows laptops.
- Endpoint configuration and reporting through enterprise tools like SCCM and Intune.
- Working knowledge on SCCM SQL Database.
- Build, manage, deploy, track software and update packages.
- Maintain standard provisioning processes using modern automated methods.
- Act as a subject matter expert for Windows devices.
- Act as a subject matter expert and system administrator for mobile device management (MDM).
- Ensure all endpoints are communicating with and enforcing policies from management systems.
- Perform functional and timeline analysis for non-standard end-user requirements and suggest hardware and software specifications for their project requirements in a cost-effective manner.
- Bachelor's Degree in Information Technology or other related field and 3 years' experience supporting domain-bound Windows laptops.
- Strong Windows troubleshooting experience.
- Must be a team player, dedicated, and proactive.
- Must possess excellent communication, problem-solving, and organizational skills.
- Ability to clearly present technical approaches or findings in oral and written format.
- Ability to present ideas in business-friendly and user-friendly language.
- Highly self-motivated and directed.
- Very strong customer service orientation.
- SCCM Certified Professional or comparable experience.
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth, and professional development. Our robust skills development programs, multiple career progression options, internal mobility paths, and collaborative culture empower you to thrive as an individual and global team member.
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week.
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