Strategic Engagement Specialist
2 days ago
Job Summary:
We are seeking a highly skilled Engagement Lead to join our team. As an Engagement Lead, you will be responsible for executing engagement campaigns to ensure software use integrity worldwide.
This role focuses on engaging organizations identified for software misuse, building persuasive conversations, and converting them into licensed customers.
Key Responsibilities:
- Engage directly with clients in compliance investigations, persuading them to purchase valid licenses.
- Manage compliance and piracy campaigns from initial notification through resolution.
- Analyze and process case data for CRM updates, reporting, and follow-up actions.
- Generate and qualify leads to support ongoing campaign engagement.
- Document outcomes and contribute to process improvements.
Requirements:
- 1+ year of experience in sales, customer engagement, or similar persuasion-driven roles.
- Proven ability to meet goals in high-pressure, target-driven environments.
- Proficiency in English with excellent negotiation and communication skills.
- Familiarity with omni-channel outreach (calls, email, video conferencing).
- Strong organizational skills and adaptability to shifting priorities.
- Resilience and persistence in overcoming objections and rejection.
About this Opportunity:
This is a challenging yet rewarding opportunity to build your career in a fast-paced industry where performance directly translates into measurable impact and growth.
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