Learning Services Specialist

6 days ago

Rajahmundry, Andhra Pradesh, India beBeeAccountManagement Full time ₹ 80,00,000 - ₹ 1,20,00,000
Business Development Position

We're seeking an experienced professional to support senior leadership in growing learning service sales to clients. You'll work closely with a team of experts, managing client relationships, interacting with stakeholders, identifying opportunities, and reporting commercial results.

Main Responsibilities
  • Support key client accounts across regions by developing strong relationships and providing excellent customer service.
  • Identify unmet needs or potential service gaps that could represent new business opportunities.
  • Create sales materials and tailored client presentations to support upsell or renewal opportunities.
  • Lead and coordinate documents for RFI and RFP responses, including slide decks, rate cards, and solution overviews.
  • Prepare and present Quarterly Business Reviews (QBRs) and other related governance activities.
  • Track win/loss data and sales Key Performance Indicators (KPIs) across the portfolio to drive continuous improvement.
  • Conduct research on client organization changes that could signal new business opportunities.
  • Collaborate with internal teams to align solutions with unmet client needs.
  • Respond to routine client queries and escalate issues as necessary.
  • Contribute to business reviews, presentations, and reports.
  • Track account metrics including Service Level Agreement (SLA) performance, client satisfaction, and operational KPIs.
  • Support opportunity tracking and contribute to renewal preparation and upsell coordination.
  • Maintain accurate and up-to-date internal systems and documentation.
  • Stay current on industry trends and client-specific developments.
Required Skills and Qualifications
  • Strong relationship-building skills with client stakeholders and key figures within the organization.
  • Presentation and pitching skills to effectively communicate the value proposition.
  • Clear and professional communication in both verbal and written formats.
  • Excellent organizational and time-management abilities.
  • Analytical mindset with comfort working with data and reporting tools.
  • Commercial acumen with ability to make informed decisions.
  • Proficiency in Microsoft Office, particularly PowerPoint and Excel; familiarity with CRM tools is a plus.
  • Team-oriented with a service delivery mindset.
  • Detail-oriented with a proactive approach to managing client needs.
  • Ability to work under direction but also take initiative on smaller tasks and projects.
  • High level of professionalism in external-facing communications.
  • Adaptable and comfortable working in a fast-paced, global environment.
Benefits and Opportunities

This role offers a unique opportunity to develop your career in a dynamic and rapidly evolving industry. As a member of our team, you will have access to ongoing training and development opportunities, as well as the chance to work with a talented group of professionals who are passionate about delivering exceptional results.

About Us

We are a leading provider of learning services, dedicated to helping organizations achieve their goals through innovative solutions and exceptional customer service.

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