
Multilingual Customer Experience Expert
2 days ago
Customer Support Representative
">Times Internet is a leading digital products company that simplifies and enhances the lives of millions. We have a significant presence across various categories, including news, sports, fintech, and enterprise solutions.
">Our portfolio features market-leading brands such as TOI, ET, NBT, Cricbuzz, Times Prime, Indiatimes, Whatshot, Abound, Willow TV, Techgig, and many more.
">As an equal opportunity employer, we strongly promote inclusivity and diversity. We are driven by innovation and committed to bringing exciting products, ideas, and technologies to help people make the most of every day.
">We are looking for highly skilled Customer Support Representatives with 1–3 years of international voice experience (US/UK market).
">The role involves handling customer interactions professionally, resolving issues efficiently, and maintaining high-quality communication standards.
">Responsibilities include:
">- ">
- Handling inbound and outbound voice support for US/UK customers.">
- Responding to customer queries via calls, emails, and chats professionally.">
- Accurately documenting customer interactions in CRM tools.">
- Ensuring strict adherence to SLA and quality guidelines.">
- Participating in training sessions to continuously enhance skills.">
Requirements:
">- ">
- Bachelor's degree in any discipline.">
- 1–3 years of experience in an international voice process (US/UK mandatory).">
- Hands-on experience with CRM tools.">
- Exceptional verbal and written English communication skills.">
Preferred candidates should have immediate joiners preferred.
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