Global Financial Data Operations Manager

Job Title: Global Financial Data Operations Manager

About the Role:

This is a senior-level supervisory position with opportunities for growth. The ideal candidate will have a working knowledge of anti-money laundering (AML) and know-your-customer (KYC) processes, as well as be a proactive and critical thinker.

Main Responsibilities:

• Lead various internal and external projects by gathering project requirements and identifying appropriate resource needs, tracking overall project progress to ensure timely completion of targets and final delivery at all times with minimal average handling time (AHT) and greater than 99% quality.
• Possess excellent domain knowledge of the business, process, and projects, acting as a team-level subject matter expert (SME)/point of contact (POC) for team members.
• Ensure timely follow-up on upcoming projects and provide timely updates during live project runs, highlighting red flags proactively.
• Ensure all methodologies, tools, processes, and procedures are documented to a high standard.
• Assist the business unit in the prompt and accurate assessment of risk through research and investigation using systematic methods as appropriate.
• Stay up-to-date on evolving AML/KYC requirements based on external policies, identifying, communicating, and nominating training needs for the team.
• Understand regulatory requirements and policy changes from a KYC perspective and articulate the same for the team, along with required procedural changes.
• Develop, implement, and monitor daily reports on key performance indicators (KPIs), ensuring timely communication with relevant stakeholders.
• Partner with business unit teams to successfully transition processes and build connections with the team locally and globally.
• Contribute to research and quality assurance processes to ensure the submission of best-quality research and investigation reports to the business unit.
• Ensure timely updating of timecard data and other tools, reports, and regular updates by self and team members.
• Onboard new projects and tasks to improve team utilization.
• Work on capacity and full-time equivalent (FTE) estimation in coordination with supervisors.
• Ability to work independently with minimal supervision and be self-sufficient at work.
• Act as a backup for managers in their management.
• Ensure effective workflow and operations management, identifying opportunities for workflow improvement and update accurate billable/non-billable hours on Microsoft Dynamics.
• Manage work-from-home (WFH), absenteeism, resource demands, and completing priorities.
• Ensure adherence to governance for your team and company policies.
• Implement controls, methods, and techniques to maintain the highest quality standards (greater than 99%) in data collected by the team.
• Maintain a customer satisfaction score (CSAT) of 4.5 or higher; if the score drops to 3 or below, implement proactive measures to enhance the process and improve customer experience.
• Conduct root cause analyses (RCAs) for productivity and quality and ensure necessary execution of action items.
• Lead and manage 1-2 leads and a team of 15+ data analysts, including quality control analysts, effectively by providing clear direction, establishing specific, measurable, achievable, relevant, and time-bound (SMART) goals, optimizing resource allocation, and delegating tasks effectively.
• Regular check-ins and constant support with mentoring and feedback, conducting performance reviews of each team member, explaining/setting career development paths, and opportunities for team members.
• Keep team attrition less than 10% per annum and identify potential early warning signs (EWS) and highlight them promptly to senior leadership.
• Employee Experience and Development: Ensure a Pulse survey score of 80% and above; come up with action items and execute them.
• Encourage open communication among team members, inviting opinions from everyone, including quieter members; look for cross-functional collaboration while assisting leadership in coordinating work activities with other supervisors, managers, and departments.
• Assist in client onboarding and smooth transitions of projects, including training team members.
• Built and maintain strong relationships with peers, operational leadership, clients, and stakeholders, ensuring client satisfaction.
• Improve existing training modules/plans, including SOPs/checklists, and all transition documents developed and up-to-date and signed-off by the business unit/client.
• Ensure effective execution of training plans for new hires (NHs) and existing members as per requirements to bridge any gaps, ensuring resources are trained and well-prepared before live project runs.
• Identify skill gaps in analysts and put efforts to upskill to enhance the team's skills engagement.
• Ensure team bonding and engagement at both team and organizational levels, assist and drive process enhancement and improvement reducing time or cost.
• A degree in finance, business administration, or law is preferred.
• 12-15 years of experience in financial crime compliance, risk management, or KYC/AML operations with minimum 5-8 years of team-handling experience.
• Strong understanding of global regulatory frameworks, including FATF, USA Patriot Act, EU AML Directives, General Data Protection Regulation (GDPR), Asia-Pacific AML Regulations, and Financial Conduct Authority (FCA).
• Excellent communication and problem-solving skills.
• Outstanding analytical and investigative skills combined with the ability to navigate ambiguity in a fast-paced, multifaceted environment.
• Strong decision-making and strategic planning skills.
• Strong organizational and time-management abilities.
• Strong people, project management skills.
• Strong stakeholder management skills, including peers, operational leadership, and project business units.
• Excellent working knowledge of MS Excel, Word, Presentation, and Reporting.
• To have CAMS (Certified Anti-Money Laundering Specialist) or CKYCA (Certified KYC Associate) certifications or Globally Certified KYC Specialist (GO-AKS)

Benefits:

The ideal candidate will receive a competitive salary and benefits package, including opportunities for professional growth and development.

What We Offer:

We offer a dynamic and supportive work environment, with opportunities for career advancement and professional growth.

Contact Information:

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