
IT Account Growth Specialist
10 hours ago
Job Title: Client Relationship Manager
Job Summary:
The primary function of the Client Relationship Manager is to build, maintain and expand IT services/staffing accounts. As the single point of contact for clients, this role involves ensuring timely delivery with Sales and Recruitment teams while driving revenue growth.
Key Responsibilities:
- Account ownership: cultivating existing relationships and actively pursuing new opportunities (upsell/cross-sell/new logos)
- Translate client objectives into executable plans; guarantee SLA adherence and quality standards
- Manage SOWs/MSAs, negotiations, renewals, invoicing and collections processes
- Maintain a candidate network aligned to client requirements; enhance time-to-fill metrics
- Monitor account health, pipeline and forecasts; flag potential risks and drive resolutions
Required Skills and Qualifications:
- 1–5 years in Client Relationship/Account Management or Business Development in IT Services/Consulting or IT Staffing
- Proven track record of revenue growth; strong stakeholder management capabilities
- Contract management, negotiation, billing/invoicing experience
- Familiarity with SDLC/Agile methodologies and IT hiring cycles
Preferred Qualifications:
- MSP/VMS experience, rate cards, compliance/SLA governance knowledge
- Prior recruitment operations exposure (ATS, submittal quality)
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