Holiday Operations Professional

4 days ago

Tiruppur, Tamil Nadu, India beBeeHolidayOperations Full time ₹ 42,00,000 - ₹ 48,00,000

Job Title: Holiday Operations Professional

We are seeking a highly skilled and experienced professional to join our operations team as a Travel Operations Coordinator.

As a key member of our operations team, you will be responsible for creating comprehensive holiday itineraries for high net worth individuals (HNI) customers.

You will handle hotel bookings, flight confirmations, activity arrangements, and other travel elements to ensure a seamless travel experience.

Key Responsibilities:

  • Create customized holiday itineraries based on customer preferences and budget.
  • Handle hotel bookings, flight confirmations, activity arrangements, and other travel elements.
  • Oversee the entire holiday booking process ensuring accuracy and adherence to timelines.
  • Communicate effectively with customers addressing their queries and concerns promptly and professionally.
  • Manage customer escalations related to bookings and itinerary changes resolving issues to ensure satisfaction.
  • Establish strong relationships with vendors hotels, airlines, local partners to secure competitive rates and high-quality service delivery.
  • Stay updated on travel trends, destinations, and industry regulations.

Requirements:

  • 3-4 years of experience in holiday operations or a related field.
  • Experience in handling hotel bookings, flight confirmations, and travel itineraries.
  • Strong understanding of travel products and services flights, hotels, activities, etc.
  • Excellent communication and interpersonal skills ability to build rapport with customers and colleagues.
  • Ability to problem-solve and handle customer escalations professionally.
  • Proficiency in travel booking systems and MS Office Suite.
  • Passion for travel and a strong understanding of customer service principles.

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