Ticketing Operations Specialist

4 days ago

Tiruppur, Tamil Nadu, India beBeeCustomerService Full time ₹ 30,00,000 - ₹ 60,00,000

Job Title: Night Shift Ticketing Executive

About the Role:

We are seeking a highly skilled and detail-oriented individual to manage ticketing operations during evening and night hours. The ideal candidate should have proven experience in airline ticketing and travel services, strong knowledge of GDS systems, and the ability to handle client queries efficiently with minimal supervision.

Key Responsibilities:

Ticketing Operations

* Book, cancel, reschedule, and manage domestic and international tickets.

* Handle amendments, refunds, and re-issuances as per client requirements.

* Monitor and resolve ticketing-related issues promptly.

Customer Support

* Provide customer service via calls, emails, and chats during the night shift.

* Assist clients with queries related to fares, routing, and policies.

System Handling

* Work on GDS platforms (Amadeus, Galileo, or Sabre) for reservations and ticket issuance.

* Ensure accurate data entry and booking processes.

Coordination

* Liaise with airlines, suppliers, and internal teams to ensure smooth ticketing operations.

* Update clients on travel schedules, changes, and airline policies.

Reporting & Compliance

* Maintain accurate transaction logs and prepare daily reports.

* Follow company policies and adhere to industry regulations.

Requirements:

Qualifications & Skills

* Minimum 1–2 years of proven experience in airline ticketing or travel services.

* Proficiency in GDS systems (Amadeus, Galileo, or Sabre). Certification is an advantage.

* Strong knowledge of fare rules, airline ticketing policies, and international routing.

* Excellent verbal and written communication skills in English.

Preferred Qualifications

* Candidates based in Ahmedabad, Gujarat will be given preference.

* Experience handling night shift operations.

Work Hours (Night Shift):

Sunday to Friday: 06:00 PM – 12:00 Midnight

Week Offs & Holidays: 10:00 AM – 05:00 PM

Benefits:

Competitive Salary Package

Flexible Work-from-Home Arrangement

Opportunity to Grow with Our Team

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