Call Center Operations Manager

2 days ago

Bengaluru, Karnataka, India beBeeCallCenterManager Full time ₹ 6,00,000 - ₹ 8,00,000

Job Title: Call Center Operations Manager

We are seeking an experienced professional to lead our call center operations. The ideal candidate will have hands-on experience managing large call centers, strong technical acumen with dialers and telephony systems, and a metrics-driven mindset.

Responsibilities:
  • Manage, scale, or build call center operations from the ground up - including hiring, training, and process design
  • Optimize dialer configurations, call routing, and lead assignment logic to maximize efficiency
  • Work with tech/product teams to integrate call center software with CRM, lead management systems, etc.
  • Drive agent performance and engagement through structured coaching, feedback, and incentive programs
  • Establish quality monitoring and performance review mechanisms
  • Design SOPs and escalation matrices to ensure seamless functioning across shifts
  • Take ownership of SLA adherence, compliance, and call center hygiene
  • Run experiments and make fast decisions, even with incomplete data
  • Align the call center strategy with broader sales and revenue goals
Requirements:
  • 5–10 years of experience managing mid to large-scale (200–300 seat) sales-driven call centers
  • Experience with dialers (e.g., configuration, call flows, pacing strategies)
  • Strong understanding of call center KPIs and agent management principles
  • High comfort with analytics and dashboards to drive decisions (Excel, Google Sheets, BI tools)
  • Experience working in a fast-paced, high-growth environment (start-up or tech-driven enterprise preferred)
  • Excellent communication, team management, and conflict resolution skills
  • Ability to make quick, data-backed, or instinctive decisions under ambiguity
  • Experience building a call center from scratch (infra + people + process)
  • Familiarity with CRM platforms and call center APIs
  • Past experience with vendor management (BPOs or external call centers)

About Us:

We are a leading company in the credit score and credit management space, empowering over 1 million users to take control of their credit health. We are backed by top VC funds in India and ranked among the top 10 finance apps in India. We are on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved.

  • Call Center Manager

    1 week ago

    Bengaluru, Karnataka, India GoodScore Full time

    Company Overview GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved. From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India's fastest-growing credit...

  • Call Center Manager

    1 week ago

    Bengaluru, Karnataka, India GoodScore Full time

    Company OverviewGoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved.From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India's fastest-growing credit score...

  • Call Center Manager

    1 week ago

    Bengaluru, Karnataka, India GoodScore Full time

    Company OverviewGoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved.From starting personalized credit consulting in 2023 to now empowering over 1 million users to take control of their credit health, we are one of India's fastest-growing credit score...

  • Healthcare Call Center Manager

    7 days ago

    Bengaluru, Karnataka, India beBeeCallCenter Full time ₹ 15,00,000 - ₹ 28,00,000

    **Job Title:** Call Center Manager**Overview:We are seeking a seasoned call center manager to oversee our operations, develop and implement policies, monitor performance, manage staff, and ensure alignment with business objectives.The ideal candidate will have experience in managing teams, developing strategies, analyzing data, and preparing reports for...

  • Sales-Driven Call Center Operations Leader

    2 weeks ago

    Bengaluru, Karnataka, India beBeeCallCenter Full time ₹ 1,04,000 - ₹ 1,30,878

    Job DescriptionWe are seeking an experienced Call Center Manager to lead a high-performing, sales-driven call center. The ideal candidate will have hands-on experience managing large call centers, strong technical acumen with dialers and telephony systems, and a metrics-driven mindset.The successful candidate will be responsible for managing, scaling, or...

  • Project Management

    2 weeks ago

    Bengaluru, Karnataka, India Google Operations Center Full time

    Job DescriptionJoin UsAt Google Operations Center we help Google users and customers solve problems and achieve their goalsall while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usPlease complete your application before 8th Sept 2025.ELIGIBILITY CRITERIA:- Applicants...

  • Call Center Operations Manager

    2 weeks ago

    Bengaluru, Karnataka, India beBeeManager Full time US$ 50,000 - US$ 80,000

    Job TitleWe are seeking an experienced team leader to oversee a group of 70-100 employees and drive initiatives to achieve business objectives.Main ResponsibilitiesSupervise a team of employees to ensure efficient performance and productivity.Develop and implement process improvement initiatives to enhance business outcomes.Maintain a culture of...

  • Center Manager

    2 weeks ago

    Bengaluru, Karnataka, India Ferty9 Fertility Center Full time

    Job Type: Full-Time Reports To: GM – Operations Locations Hiring: Kukatpally | Secunderabad | Karimnagar About Ferty9 Fertility Center Ferty9 is one of South India's leading IVF chains and the 3rd largest in India, with over a decade of expertise in fertility care. We are committed to delivering safe, transparent, and compassionate treatments,...

  • Manager - International Voice and Call Center Operations

    1 week ago

    Bengaluru, Karnataka, India Golden Opportunities Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Roles & ResponsibilitiesCandidate with 10+ years of experience in international voice and call center operations.Should have good experience in international client management (US and UK)Should have managed a team size of 30 to 40 FTEsManaging 24*7 shiftAble to communicate well with senior internal and external stakeholdersExcellent interpersonal...

  • Call Center Executive

    2 weeks ago

    Bengaluru, Karnataka, India Votiko Full time

    Job Title: Call Center Executive - Work from Home - International BPOJob Type: Full-Time | Remote (WFH) | Night ShiftSalary: ₹20,000 to ₹70,000 per month + performance-based incentivesAbout the Job:Votiko Solutions is hiring Call Center Executive for our work from home international BPO team. If you're looking for a stable WFH job, and have experience in...