Center Manager

4 weeks ago

Bengaluru, Karnataka, India Ferty9 Fertility Center Full time

Job Type: Full-Time

Reports To: GM – Operations

Locations Hiring: Kukatpally | Secunderabad | Karimnagar

About Ferty9 Fertility Center

Ferty9 is one of South India's leading IVF chains and the 3rd largest in India, with over a decade of expertise in fertility care. We are committed to delivering safe, transparent, and compassionate treatments, supported by advanced technology and a patient-first approach.

Role Overview

We are seeking a Center Manager to drive operational and financial excellence at our IVF centers. The role involves budgeting, performance monitoring, compliance, process optimization, and ensuring a seamless patient experience.

Key Responsibilities

  • Prepare annual operating budgets & performance targets in line with corporate strategy
  • Ensure achievement of financial & operational targets
  • Monitor revenue, profitability & team performance against defined KRAs
  • Lead cost optimization and compliance initiatives
  • Oversee SOP implementation, medical record management, and audit readiness
  • Act as an escalation point for operational issues and ensure medico-legal compliance
  • Liaise with sales & marketing teams for brand visibility in local markets
  • Coordinate monthly P&L with the corporate MIS team
  • Drive patient satisfaction, retention, and conversion metrics

Key Skills & Metrics

  • Strong leadership & people management skills
  • Proven ability to achieve financial targets (Revenue, EBITDA, Contribution Margin)
  • Customer satisfaction (NPS 90%) & retention focus
  • Excellent knowledge of compliance & medico-legal requirements
  • Process-driven with attention to detail

Apply Now:

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