
Customer Relationship Manager
1 week ago
Job Description:
\The primary goal of this role is to provide exceptional customer service and sales support to customers. This includes handling customer inquiries, resolving issues, and selling bank and investment products.
\Responsibilities:
\- To handle customer service requirements like account opening, grievances, liability product selling, education on product features, cheque book issuance, and quality of advice given to customers as determined by customers and supervisor
- Speed and efficiency of service given
- Sales targets for bank and investment products
- Going beyond the professed need of the customer by providing other products
- Enhancement of customer value
- Cross-sale of assets products
- Back-up to relationship managers holding HNI relationships
- Ensure low attrition ratios
- Customer acquisition through referrals from existing customers
Requirements:
\- Graduates with total experience of 1-3 years with relevant exp of atleast 1 year in financial services or banks
- Equal blend of service and sales orientation
- In the absence of equality, sales orientation as a skew will be acceptable
- Experienced customer service candidates from financial services, those from MFund, securities houses etc, with sales orientation can be considered
Key Skills:
\Excellent communication and interpersonal skills, ability to work under pressure, strong sales and customer service skills
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