
Tele Sales Team Manager
2 weeks ago
The ideal candidate will be responsible for leading a telesales team, fostering growth and ensuring customer satisfaction. The role requires strong leadership, communication skills, and analytical abilities to drive sales and productivity.
">- Key Responsibilities:
- Team Leadership & Management
- Oversee a team of 30 telesales executives, providing guidance and support to meet sales targets.
- Monitor performance, provide constructive feedback, and conduct regular performance reviews.
- Ensure the team adheres to company standards and compliance policies.
- Sales & Strategy
- Develop and implement sales strategies to enhance revenue and business growth.
- Identify opportunities for upselling, cross-selling, and customer retention.
- Track key performance indicators such as call volumes, conversion rates, lead generation, and revenue.
- Analyze sales data and prepare regular reports for senior management.
- Training & Development
- Provide training and coaching to improve communication, sales techniques, and product knowledge.
- Onboard new hires and ensure seamless integration into the team.
- Identify skill gaps and arrange refresher training sessions.
- Operations & Process Management
- Ensure efficient use of CRM systems, sales scripts, and tools.
- Monitor call quality, customer interactions, and adherence to compliance standards.
- Manage shift scheduling, attendance, and team discipline.
- Collaborate with marketing and operations teams to support lead generation and customer engagement initiatives.
- Graduate/Postgraduate in Business Administration, Marketing, or a related field.
- 5–8 years of telesales/inside sales experience with at least 2–3 years in a managerial role.
- Proven track record of managing large telesales teams (20–30+ people).
- Experience in Insurance is preferred.
- Team Leadership & Management
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