Junior Support Specialist

2 days ago

Anand, Gujarat, India beBeeSupport Full time ₹ 45,00,000 - ₹ 60,00,000

We are currently seeking a highly skilled Junior Support Technician to join our team.

Key responsibilities will include providing first-level technical assistance to users via various communication channels, such as phone, email and in-person interactions.

  • Assess and evaluate user requests to identify the root cause of issues
  • Diagnose and troubleshoot hardware, software and network problems to ensure efficient resolution
  • Collaborate with senior technicians or other relevant teams to escalate complex issues when necessary

Required Skills:

  • A basic understanding of computer hardware, software and networking concepts
  • Familiarity with Windows and/or Mac operating systems
  • Proficiency in common office software applications (e.g., Microsoft Office Suite)

Soft Skills:

  • Excellent problem-solving and analytical skills
  • Strong verbal and written communication skills
  • Customer-oriented with a friendly and patient demeanor

This is an excellent opportunity for a motivated individual to develop their technical skills and expertise in a dynamic environment.

The ideal candidate will possess a strong passion for technology and be eager to learn and grow with the company.

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