Online Chat Support Specialist

3 days ago


Gandhinagar, Gujarat, India beBeeEngagement Full time ₹ 8,00,000 - ₹ 12,00,000

Customer Engagement Specialist

Our organization is seeking a skilled Customer Engagement Specialist to effectively interact with prospective customers, qualify leads, and provide information about our services or products.

Key Responsibilities:

  • Establish rapport with potential clients through engaging online chats to assess their needs and preferences.
  • Respond promptly to multiple incoming chat requests, gathering and verifying relevant information as necessary.
  • Utilize various software platforms to communicate with current and prospective customers, offering support and answering questions regarding our products and services.
  • Accurately quote prices and encourage customers to make purchases.
  • Secure orders for fulfillment and coordinate delivery dates with other teams.
  • Input customer data into our database system, including names, addresses, purchase history, and reactions to solicited prospects.
  • Follow up with clients to ensure satisfaction, address queries, solicit additional sales, and resolve or refer any issues that may arise.
  • Prepare detailed reports on sales activities.
  • Embrace ongoing coaching and take an active role in performance planning and goal setting.

Benefits:

As a valued member of our team, you can expect:

  • A competitive compensation package.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.


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