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3 days ago
Customer Engagement Specialist
Our organization is seeking a skilled Customer Engagement Specialist to effectively interact with prospective customers, qualify leads, and provide information about our services or products.
Key Responsibilities:
- Establish rapport with potential clients through engaging online chats to assess their needs and preferences.
- Respond promptly to multiple incoming chat requests, gathering and verifying relevant information as necessary.
- Utilize various software platforms to communicate with current and prospective customers, offering support and answering questions regarding our products and services.
- Accurately quote prices and encourage customers to make purchases.
- Secure orders for fulfillment and coordinate delivery dates with other teams.
- Input customer data into our database system, including names, addresses, purchase history, and reactions to solicited prospects.
- Follow up with clients to ensure satisfaction, address queries, solicit additional sales, and resolve or refer any issues that may arise.
- Prepare detailed reports on sales activities.
- Embrace ongoing coaching and take an active role in performance planning and goal setting.
Benefits:
As a valued member of our team, you can expect:
- A competitive compensation package.
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
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