Live Support Specialist Job Title

2 days ago

Gandhinagar, Gujarat, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Live Support Specialist

">A Live Support Specialist plays a vital role in enhancing the customer experience by providing real-time support through live chat on our website.">

Key Responsibilities:

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  • Provide accurate and timely support to customers via live chat, addressing their inquiries and resolving issues efficiently.">
  • Handle multiple chat conversations simultaneously, prioritizing tasks and managing time effectively.">
  • Escalate complex issues to higher-tier support teams when necessary, ensuring seamless problem-solving.">
  • Document all customer interactions for future reference, maintaining accurate records of communication.">
  • Maintain a positive and professional attitude during interactions, fostering strong relationships with customers.">
">

Requirements:

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  • ">
  • A strong background in customer service, with excellent written communication skills and a keen understanding of customer needs.">
  • The ability to multitask, handling multiple chat conversations simultaneously while maintaining focus and composure.">
  • Excellent problem-solving skills, with the capacity to analyze complex issues and provide effective solutions.">
  • Strong organizational skills, with the ability to prioritize tasks and manage time effectively.">
  • Proficiency in using live chat software and other relevant tools, with a willingness to learn new technologies.">
">

Benefits:

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  • ">
  • Opportunities for career growth and development within the company.">
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.">
  • Ongoing training and support to enhance skills and knowledge.">
  • Competitive compensation and benefits package.">
  • Recognition and rewards for outstanding performance.">
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What We Offer:

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We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth. Our team is dedicated to excellence, and we strive to maintain a positive and inclusive work environment.

">

About Us:

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Our company values innovation, integrity, and customer satisfaction. We are committed to delivering exceptional results and building long-lasting relationships with our customers.

"]},

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