Strategic Staffing Coordinator

2 weeks ago

Hyderabad Secunderabad Telangana, India beBeeResourcePlanning Full time ₹ 1,04,000 - ₹ 1,30,878
Resource Planning Role

About this Job

We're looking for a Resource Planner to join our team, who supports our resource planning initiatives from a staffing point of view. This role is responsible for scheduling, tracking and assisting in the execution of intraday staffing management, ensuring staffing levels are sufficient to meet our overall performance goals.

Key Responsibilities:

  • Manage all day-to-day activities in Workforce Management
  • Manage schedules, exceptions, data tracking and Service Levels
  • Monitor daily Key Performance Indicators to diagnose emerging trends and adjust staffing as required
  • Maintain employee information and its accuracy on an ongoing basis
  • Plan and create new hire schedules while tracking shift availability
  • Report by program as required

Requirements

  • University or College Degree in a related discipline - Computer Science, Marketing, Communications or Business (a combination of work experience and education will be considered)
  • Advanced knowledge of MS Word, MS Excel and Outlook
  • Adaptability to learn a variety of software programs including Aspect, Teleopti and Genesys (prior experience in one of these platforms is considered an asset)
  • High level of accuracy regarding data entry
  • Strong analytical and problem solving skills
  • Willingness to learn and adapt to working in a fast-paced environment
  • The ability to multitask and self-manage the work day

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