Operations Team Manager

2 weeks ago


Kollam, Kerala, India beBeeLeader Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Our organization is seeking an exceptional leader to oversee the management of our India-based operations team responsible for day-to-day Support, DevOps, and System Monitoring for Openlink Endur/Findur implementations.

The ideal candidate will have a strong understanding of trade lifecycle processes and system integration points, as well as excellent communication, stakeholder management, and documentation skills.

We are offering a permanent job contract with a competitive compensation package and allowances for shifts as per industry standards. The position also includes 24 days' vacation plus public holidays and sick leaves, training and development opportunities, a collaborative team environment, flexible working arrangement, remote working opportunity, regular social events, family medical insurance, and team building activities yearly.

Key responsibilities include leading and managing the operations team, overseeing incident management, system health checks, and performance tuning, collaborating with global teams and clients to align operational strategies with business goals and SLAs, driving continuous improvement initiatives by analyzing recurring issues, optimizing workflows, and implementing automation where feasible, ensuring robust documentation practices, including SOPs, runbooks, and knowledge base articles, supporting pre-sales and RFP processes, mentoring and developing team members through structured training, performance reviews, and career development plans, and managing resource planning, hiring, and talent pipeline development to support current and future project needs.

Required qualifications include a minimum 15 years of experience in IT consulting, support, or operations roles, with at least 3 years in a leadership or Lead Operations capacity, minimum 5 years of hands-on experience with Openlink Endur/Findur (v14 or higher preferred), strong understanding of the energy and commodity trading domain, proven experience in leading Support or DevOps teams, preferably in a client-facing consulting environment, familiarity with Openlink technical components such as Open JVS, Open Components, TPM, and Report Builder, and excellent communication, stakeholder management, and documentation skills.



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