Digital Customer Experience Expert

6 days ago

Jamnagar, Gujarat, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Title: Associate - Customer Success

This role offers a dynamic and fast-paced environment where you can develop expertise in customer success strategies, collaborate with cross-functional teams, and drive long-term value for clients.

About the Role:

In this position, you will work closely with customers to understand their requirements, provide end-to-end support during onboarding and post-go-live, and resolve issues promptly. You will also partner with cross-functional team members to deliver exceptional customer experiences and build lasting relationships.

Key Responsibilities:
  • Develop expertise in our suite of products to aid customers in maximizing their digital experience.
  • Provide proactive support to customers during onboarding and post-go-live, ensuring they have the necessary tools and support.
  • Collaborate with the Customer Success Manager and Technical Account Manager to understand customer requirements and deliver viable solutions or alternatives.
  • Work closely with the Customer Service and Product & Engineering (P&E) teams to resolve issues promptly, ensuring a seamless experience for customers.
  • Build lasting relationships by engaging with customers, exceeding expectations, and taking extra measures to ensure satisfaction.
Requirements:

To be successful in this role, you should possess:

  • Proven experience in customer success or relationship management, preferably within the SaaS space.
  • A Bachelor's degree as a minimum educational qualification (engineering degrees preferred).
  • Proficiency in English, both written and spoken, with strong communication and interpersonal skills.
  • Strong analytical skills, a passion for problem-solving, and continuous improvement.
  • Proficiency with tools like Google Workspace, Microsoft Office, and other related platforms.
  • The ability to quickly learn new products, tools, and technologies and share that knowledge effectively with customers.
Preferred Qualifications:
  • Prior experience in the food and beverage industry, ideally in a role involving digital transformation or technology implementation.
  • A basic understanding of API integration is advantageous but not mandatory.
  • Experience working in fast-paced environments where adaptability is key.

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