Shift Operations Manager
4 weeks ago
Job Summary
The Shift Engineer will be responsible for ensuring the smooth operation of hotel facilities and equipment. This includes conducting regular departmental staff meetings, coordinating with the HOD to review equipment condition, and implementing preventive maintenance procedures.
Key Responsibilities
- Conduct regular departmental staff meetings to ensure effective communication.
- Coordinate with the HOD to review equipment condition and implement replacement procedures as needed.
- Walk through all areas regularly to identify and rectify operational flaws.
- Implement preventive maintenance procedures for guest rooms, engineering equipment, and systems.
- Assist the Deputy Chief Engineer in maintaining documentation for routine inspections and legal compliances.
- Assist in preparing monthly reports, including Earth Check, Legatrix, KPI, Cess report, 30 days report, Utility report, and Sustainability report.
- Ensure crisis management teams are aware of emergency response protocols.
- Assist the Projects Team in completing planned hotel projects.
Requirements
- Review guest feedback on TrustYou and social media platforms, and take corrective action as needed.
- Attend to equipment breakdowns and incorporate guest/staff requirements during product upgrades/renovations.
- Address customer complaint stratification to identify areas for improvement and implement changes.
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