Shift Team Lead
1 month ago
Job Summary
We are seeking a highly skilled Shift Team Lead to join our team at Nisum. As a Shift Team Lead, you will be responsible for overseeing the daily operations of our distributed systems, ensuring seamless performance and resolving complex issues in a timely manner.
Key Responsibilities
- Perform root-cause analysis of complex problems involving multiple parties, networks, hardware, and software related to distributed cloud-based systems.
- Diagnose, isolate, and debug production issues to quickly resolve customer-facing incidents.
- Work closely with the release management team to plan and coordinate software releases.
- Collaborate with onsite teams and clients to ensure seamless performance of all systems.
- Organize shift schedules of the team, hand off between changing shifts, and supervise and organize the team's assignments based on priority.
- Ensure the team in shift adheres to SLAs of the tickets assigned and coordinate with product and development teams for immediate resolutions and long-term resolutions.
- Assign shifts in alignment with the 24/7 shift roster and create periodic reports and dashboards for the Exec team.
Requirements
- A minimum of 8+ years of proven professional experience is required.
- Should be a possible PM with software background or Release Manager from development background.
- Should have good analytical skills, strong interpersonal and verbal communication skills, and a strong systems background.
- Conversant with APM tools like App Dynamic, Data Dog or Dynatrace and other monitoring tools, experience with Jenkins based CI/CD processes for release management, and 8+ years' experience as a technical lead.
- Should be willing to work in shifts 24/7 and have 4+ years of experience of working in Cloud based systems preferably Microsoft Azure or Google Cloud in order of preference.
- A 4-year degree in Computer Science, Information Systems, or a related functional field is required.
Benefits
- In addition to competitive salaries and benefits packages, Nisum India offers its employees some unique and fun extras:
- Continuous Learning - Year-round training sessions are offered as part of skill enhancement certifications sponsored by the company on a need basis.
- Parental Medical Insurance - Nisum believes our team is the heart of our business and we want to make sure to take care of the heart of theirs.
- Activities - From the Nisum Premier League's cricket tournaments to hosted Hack-a-thon, Nisum employees can participate in a variety of team-building activities.
- Free Meals - Free snacks and dinner is provided on a daily basis, in addition to subsidized lunch.
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