Shift Team Lead

1 month ago


Hyderabad, Telangana, India Nisum Full time

Job Summary

We are seeking a highly skilled Shift Team Lead to join our team at Nisum. As a Shift Team Lead, you will be responsible for overseeing the daily operations of our distributed systems, ensuring seamless performance and resolving complex issues in a timely manner.

Key Responsibilities

  • Perform root-cause analysis of complex problems involving multiple parties, networks, hardware, and software related to distributed cloud-based systems.
  • Diagnose, isolate, and debug production issues to quickly resolve customer-facing incidents.
  • Work closely with the release management team to plan and coordinate software releases.
  • Collaborate with onsite teams and clients to ensure seamless performance of all systems.
  • Organize shift schedules of the team, hand off between changing shifts, and supervise and organize the team's assignments based on priority.
  • Ensure the team in shift adheres to SLAs of the tickets assigned and coordinate with product and development teams for immediate resolutions and long-term resolutions.
  • Assign shifts in alignment with the 24/7 shift roster and create periodic reports and dashboards for the Exec team.

Requirements

  • A minimum of 8+ years of proven professional experience is required.
  • Should be a possible PM with software background or Release Manager from development background.
  • Should have good analytical skills, strong interpersonal and verbal communication skills, and a strong systems background.
  • Conversant with APM tools like App Dynamic, Data Dog or Dynatrace and other monitoring tools, experience with Jenkins based CI/CD processes for release management, and 8+ years' experience as a technical lead.
  • Should be willing to work in shifts 24/7 and have 4+ years of experience of working in Cloud based systems preferably Microsoft Azure or Google Cloud in order of preference.
  • A 4-year degree in Computer Science, Information Systems, or a related functional field is required.

Benefits

  • In addition to competitive salaries and benefits packages, Nisum India offers its employees some unique and fun extras:
  • Continuous Learning - Year-round training sessions are offered as part of skill enhancement certifications sponsored by the company on a need basis.
  • Parental Medical Insurance - Nisum believes our team is the heart of our business and we want to make sure to take care of the heart of theirs.
  • Activities - From the Nisum Premier League's cricket tournaments to hosted Hack-a-thon, Nisum employees can participate in a variety of team-building activities.
  • Free Meals - Free snacks and dinner is provided on a daily basis, in addition to subsidized lunch.

  • Shift Team Lead

    3 weeks ago


    Hyderabad, Telangana, India Nisum Full time

    Job OverviewThe Shift Team Lead will be responsible for overseeing the daily operations of our distributed systems, ensuring seamless performance and timely resolution of customer-facing incidents. This role involves collaborating with onsite teams and clients to coordinate software releases, troubleshooting production issues, and organizing shift schedules...


  • Hyderabad, Telangana, India Ivy comptech Full time

    About The RoleAs a Customer Support Shift Lead at Ivy Comptech, you will be responsible for resolving escalated cases that were not resolved on the first line. This involves investigating accounts, utilizing our back-office tools, and seeking assistance from third parties to provide customers with efficient resolutions that meet business needs and customer...


  • Hyderabad, Telangana, India Ivy comptech Full time

    Role Purpose The successful candidate will be responsible for resolving escalated cases that were not resolved on the first line of support. Key Responsibilities Navigate Back Office systems to locate reasons why an issue may have occurred and to find acceptable and satisfactory resolutions for the customer and business. ...

  • Team Lead

    3 weeks ago


    Hyderabad, Telangana, India Ivy comptech Full time

    About the RoleAt Ivy Comptech, we are seeking a skilled Team Leader to join our team. As a Team Leader, you will play a key role in leading the frontline team and contributing to operations by delivering outstanding customer satisfaction, ensuring the efficient operation and quality compliance of the team, providing excellent leadership and team development,...


  • Hyderabad, Telangana, India GMR Group Full time

    Job OverviewThe Shift Lead for the CFL department is responsible for ensuring the upkeep and maintenance of all facilities at the airport and 38 ancillary buildings during their shift. This role acts as the shift in charge and is responsible for the upkeep and maintenance of all facilities at the airport and 38 ancillary buildings to ensure that service...


  • Hyderabad, Telangana, India ATSPL - Telangana - I62 Full time

    Job SummaryWe are seeking a highly skilled Transportation Team Lead to join our team at ATSPL - Telangana - I62. As a key member of our transportation team, you will be responsible for shift operations at our Delivery Station and support the DS manager in performance management and driving the operational plan.Key Responsibilities Strong leadership...

  • Executive Team Lead

    4 weeks ago


    Hyderabad, Telangana, India AccorHotel Full time

    Job DescriptionJob Title: Executive Team LeadJob Summary: We are seeking a highly skilled and experienced Executive Team Lead to join our team at AccorHotel. The successful candidate will be responsible for leading the Front Office team and ensuring the efficient operation of the department.Key Responsibilities:Team Management: Lead and manage the Front...

  • Mentor Team Lead

    4 weeks ago


    Hyderabad, Telangana, India EPHY Healthcare Solutions Full time

    As a key member of our team at EPHY Healthcare Solutions, we are seeking a seasoned Sr. Team Lead to oversee the entire Healthcare RCM Process, from Billing to Accounts Receivable.Key Responsibilities:Manage the entire Healthcare RCM Process, ensuring seamless execution from Billing to Accounts Receivable.Lead a team of 5-25 members, providing guidance and...


  • Hyderabad, Telangana, India ATSPL - Telangana Full time

    About the RoleWe are seeking an experienced and skilled Transportation Team Lead to join our team at ATSPL - Telangana.As a Team Lead, you will be responsible for shift operations at our delivery centers and support the DC manager in performance management and driving the operational plan.Defining, building, and executing the delivery process from delivery...


  • Hyderabad, Telangana, India ATSPL - Telangana - I62 Full time

    About the RoleWe are seeking a skilled Team Lead to join our Transportation team at ATSPL - Telangana - I62. As a Team Lead, you will be responsible for shift operations at our Delivery Station and support the DS manager in performance management and driving the operational plan.Key ResponsibilitiesStrong leadership capabilities and people management skills...


  • Hyderabad, Telangana, India Volksskatt (OPC) Private Limited Full time

    Customer Support Team Lead Job DescriptionIn this role, you will lead a team of customer support representatives and be responsible for maintaining customer satisfaction. You will ensure that the team is adequately trained to promote excellent customer service.Key Responsibilities:Lead and manage a team of customer support representativesMaintain customer...

  • Senior Team Lead

    3 weeks ago


    Hyderabad, Telangana, India 2coms Full time

    About 2comsWe are an Indian multinational corporation that delivers information technology, consulting, and business process services. Our company is one of the leading Big Tech companies, with capabilities spanning cloud computing, computer security, digital transformation, artificial intelligence, robotics, data analytics, and other consulting services for...

  • Team Lead

    1 month ago


    Hyderabad, Telangana, India ADCI HYD 16 SEZ - H83 Full time

    Job Title: Team Lead - CXQO OperationsAbout the Role:We are seeking a highly motivated and experienced Team Lead to join our CXQO Operations team at ADCI HYD 16 SEZ - H83. As a Team Lead, you will be responsible for leading a team of professionals in delivering exceptional customer experiences across our Amazon Physical Stores.Key Responsibilities:* Lead a...

  • Strategic Team Lead

    3 weeks ago


    Hyderabad, Telangana, India ADCI HYD 16 SEZ - H83 Full time

    About the Role:As a Strategic Team Lead at ADCI HYD 16 SEZ - H83, you will be responsible for managing a team of 25-30 GO-AI Associates. You will oversee the overall direction and operations of our site, creating a culture of customer obsession, high performance, and high-quality throughput.Key Responsibilities:Manage a team of 25-30 GO-AI Associates.Manage...


  • Hyderabad, Telangana, India Solugenix Full time

    About the PositionSolugenix, a leading IT services firm, seeks a skilled Technical Support Team Lead to oversee a team of support analysts. The ideal candidate will have 10-15 years of experience in IT, with at least 5 years in a management role.Key ResponsibilitiesLead a team of 12-15 support analysts in a complex, high-availability environment.Enforce...


  • Hyderabad, Telangana, India ATSPL - Telangana Full time

    About the RoleWe are seeking a highly skilled and experienced Transportation Team Lead to join our team at ATSPL - Telangana. As a key member of our transportation team, you will be responsible for leading shift operations at our Delivery Centers and supporting the DC Manager in performance management and driving the operational plan.Key...


  • Hyderabad, Telangana, India VictaMan Services Private Limited Full time

    • Key Responsibilities:As a senior sales team lead at VictaMan Services Private Limited, you will be responsible for leading and managing a telesales team to meet and exceed sales goals. This involves overseeing daily operations, including call quality, productivity, and performance metrics.Our ideal candidate will provide training, coaching, and support...


  • Hyderabad, Telangana, India VictaMan Services Private Limited Full time

    About the Role:We are seeking a skilled Sales Lead and Operations Manager to join our team at VictaMan Services Private Limited.Key Responsibilities:Lead and manage a telesales team to meet and exceed sales goals.Oversee daily operations, including call quality, productivity, and performance metrics.Provide training, coaching, and support to team members to...


  • Hyderabad, Telangana, India Solugenix Full time

    Company OverviewSolugenix, a pioneer in IT services, has a rich history of providing comprehensive technology solutions for over five decades.We partner with global corporations across various industries, delivering business service solutions and dedicated support centers. Our expertise is built on partnerships with notable brands like McDonald's, Microsoft,...


  • Hyderabad, Telangana, India ADCI HYD 16 SEZ - H83 Full time

    Key ResponsibilitiesThe ideal candidate will be responsible for driving business results through strategic leadership, coaching, and people management.Leadership ResponsibilitiesCoach and develop team members to achieve business objectives and improve performance.Manage and lead a high-performing team of up to 25 associates, fostering a culture of continuous...