Shift Operations Manager

1 month ago


Hyderabad, Telangana, India The Indian Hotels Company Limited Full time

Job Summary

We are seeking a skilled Shift Operations Manager to join our team at The Indian Hotels Company Limited. The successful candidate will be responsible for ensuring the smooth operation of our facilities and equipment, as well as coordinating with department heads to maintain efficiency and effectiveness.

Key Responsibilities

  • Conduct regular departmental staff meetings to promote effective communication and ensure a two-way feedback process.
  • Coordinate with department heads to review equipment condition and implement preventive maintenance measures.
  • Walk through all areas regularly to identify and rectify operational flaws.
  • Implement the process of preventive maintenance for guest rooms, engineering equipment, and systems.
  • Assist the Deputy Chief Engineer in maintaining documentation for routine inspections and legal compliance.
  • Assist in preparing monthly reports, including Earth Check, Legatrix, KPI, Cess report, 30 days report, Utility report, and Sustainability report.
  • Ensure crisis management teams are aware of emergency response protocols.
  • Assist the Projects Team in completing planned projects.

Requirements

  • Review guest feedback on TrustYou and social media platforms, and take corrective action as needed.
  • Attend to equipment breakdowns and incorporate guest and staff requirements during product upgrades and renovations.
  • Address customer complaint stratification periodically to identify areas for improvement and implement changes.


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