Content Operations Manager
3 weeks ago
Job Summary
The Content Operations Manager will oversee a team to achieve Content Operations service goals while maintaining high customer satisfaction. This role involves interacting with internal stakeholders and GHX North America leadership to provide operational oversight and ensure delivery targets are met.
Key Responsibilities
- Lead a team to deliver Content Services to customers
- Develop and implement operational policies and procedures
- Provide ongoing training and oversight of staff on technology utilization
- Conduct performance management and track KPIs for FTEs
- Escalate technical and transactional issues to leadership
- Cross-functional engagement with internal stakeholders for operational performance management
Requirements
- Minimum 8+ years of experience in healthcare and/or operations, including at least 3 years experience in operations management managing direct reports
- Bachelor's degree, or a combination of education and related experience
- Global BPO experience, working with US clients, preferably in healthcare vertical
Work Environment
- US Shifts
- Work from Office
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