Global Trade Operations Specialist

5 days ago

Tiruchi, Tamil Nadu, India beBeeOperations Full time ₹ 18,00,000 - ₹ 21,80,000
About the Role

We are seeking an experienced leader to spearhead our India operations and manage our Support and DevOps functions. The ideal candidate will have a strong understanding of trade lifecycle processes, system integration points, and Openlink technical components.

Key Responsibilities:

  • Lead and manage the India-based operations team responsible for day-to-day Support, DevOps, and System Monitoring for Openlink Endur/Findur implementations.
  • Oversee incident management, system health checks, and performance tuning to ensure uninterrupted client operations.
  • Collaborate with global teams and clients to align operational strategies with business goals and SLAs.
  • Drive continuous improvement initiatives by analyzing recurring issues, optimizing workflows, and implementing automation where feasible.
  • Ensure robust documentation practices, including SOPs, runbooks, and knowledge base articles.
  • Support pre-sales and RFP processes by contributing to solution design, effort estimation, and client presentations.
  • Mentor and develop team members through structured training, performance reviews, and career development plans.
  • Manage resource planning, hiring, and talent pipeline development to support current and future project needs.
Requirements

To succeed in this role, you will need:

  • At least 15 years of experience in IT consulting, support, or operations roles, with at least 3 years in a leadership or Lead Operations capacity.
  • A minimum of 5 years of hands-on experience with Openlink Endur/Findur (v14 or higher preferred).
  • A strong understanding of the energy and commodity trading domain, with exposure to at least one of the following: Oil, Gas, Power, Emissions, or Coal.
  • Proven experience in leading Support or DevOps teams, preferably in a client-facing consulting environment.
  • Familiarity with Openlink technical components such as Open JVS, Open Components, TPM, and Report Builder is a plus.
  • Excellent communication, stakeholder management, and documentation skills.
  • Able to work independently and collaboratively in a global delivery model.
What We Offer

We offer a competitive compensation package, allowances for shifts, 24 days' vacation, public holidays and sick leaves, Training and Development, collaborative team environment, flexible working arrangement, regular social events, Family Medical Insurance, and Team Building Activity yearly.

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