Director Of Technical Operations

Our company is looking for a seasoned and forward-thinking Director of Infrastructure Delivery to lead our global infrastructure design teams.

As a key member of our team, you will be responsible for delivering reliable, scalable, and secure infrastructure services while modernizing operations to support product engineering, platform automation, Operational SRE, and business agility.

Key responsibilities include:

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• Leading and mentoring a team of infrastructure leads, engineers, and service owners across global teams.">
• Driving alignment with global IT strategy focused on automation, scalability, and cloud-native architecture.">
• Representing infrastructure delivery in global planning and governance forums.">
• Ensuring availability, reliability, and performance of on-premises and cloud-hosted infrastructure platforms.">
• Managing SLAs and KPIs regarding design, deployment, transition, manage, decommission, incident response, problem management, and change control processes.">
• Championing operational (SRE) enablement, compliance, including SOX/PCI, and security best practices.">
• Leads the transformation from legacy systems to modern infrastructure, adopting emerging technologies such as serverless, container platforms, and SaaS/PaaS.">
• Supporting DevOps toolchain integration and Infrastructure as Code (IaC) adoption by developing and maintaining IaC templates and scripts using tools like Terraform, Ansible AWX, AWS CloudFormation.">
• Fostering a high-performing, engaged, and continuously learning team culture by guiding skill development and succession planning aligned with modern infrastructure capabilities.">
• Managing workload balancing, shift planning, and collaboration across geographies.">
• Working experience of installation, configuration, maintenance, design, deployment, monitoring, develop, upgrade, and support of on-premise and cloud infrastructure by automation.">

Required Skills and Qualifications

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• 15+ years of experience in IT infrastructure operations, with at least 5 years in leadership roles managing global or regional teams.">
• 5+ year experience working within a public cloud environment. Must have a good understanding of cloud platforms (AWS, Azure, or GCP).">
• Must have experience with traditional data center infrastructure (storage, compute, network, backup, monitoring).">
• Previous experience implementing container strategies, i.e., Kubernetes, Docker, EKS, ECS, GKS.">
• Hands-on familiarity with DevOps principles, CI/CD pipelines, and infrastructure automation (Terraform, Ansible, etc.).">
• Proven track record of leading modernization initiatives, including DevOps support, automation, CI/CD/CM, SRE facilitation, and tool rationalization.">
• Experience managing compliance frameworks (SOX, PCI, ISO) and high-security environments. Configuring and supporting the implementation & maintenance security tools.">
• Previous experience working with Agile Development Practices (SDLC / Agile / Scrum methodologies).">
• Good communication, people management, and stakeholder engagement skills.">
• Strong analytical and decision-making abilities in a complex, fast-paced environment.">
• Ability and willingness to be hands-on when needed.">
• Developing and updating business continuity and disaster recovery protocols.">
• Knowledge of emerging technologies related to infrastructure (i.e., network, data center, hardware, software) and standard methodologies.">
• Hands-on experience using the tools and techniques to debug problems within the full stack.">

Benefits">

We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.

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Epsilon is an Equal Opportunity Employer committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage, and retain qualified individuals of all ethnicities and backgrounds.