Global Learner Support Specialist

2 days ago

Aligarh, Uttar Pradesh, India beBeeSupport Full time ₹ 25,00,000 - ₹ 32,00,000

About Us:

We're dedicated to providing high-quality education globally, collaborating with top-tier universities and institutions worldwide. Our mission is to make learning accessible and affordable for individuals, companies, and governments.

With a unique model combining state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors, and coaches, we've educated over 250,000 individuals across 80+ countries.

Our team is growing rapidly, with more than 2,000 employees globally, and offices in major cities worldwide. We're committed to supporting learners and ensuring smooth program delivery.

Key Responsibilities:

  • Learner Support: Respond to inquiries across all communication channels (email, chat, WhatsApp, voice), ensuring timely and accurate resolutions to enhance learner satisfaction. Major queries relate to extension requests, assignment submissions, grading, and certificate issuance processes.
  • Stakeholder Collaboration: Coordinate with internal teams (course designers, tech support, LMS, instructors) to manage program timelines and address learner concerns efficiently.
  • Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.
  • Quality Control: Ensure all communications meet quality standards and brand guidelines. Stay updated on programs and partnerships to support learners effectively.
  • Enrollment & Application Management: Process applications, ensure eligibility, and maintain timely, accurate admissions workflows.
  • Participant Support: Handle inquiries related to enrollment, payments, refunds, deferments, course access, and certificates across various channels.
  • Cross-Functional Coordination: Collaborate with Marketing, Finance, Sales, and Program Support teams to address participant issues effectively.
  • Performance Metrics: Meet key KPIs like QA, CSAT, and SLA while ensuring a high-quality participant experience.

Qualifications:

  • Language Skills: Exceptional Spanish/Portuguese and English communication skills (written and verbal) are mandatory.
  • Work Flexibility: Willingness to work night shifts and manage all communication channels.
  • Education: Bachelor's degree preferred.
  • Customer Support Experience: Prior experience in a customer service or learner support role.
  • Tech-Savvy: Familiarity with LMS, digital learning tools, or CRM platforms is a plus. Experience in Salesforce, Zendesk, or any ticketing system.
  • Adaptability: Ability to thrive in a fast-paced environment and adapt to evolving processes.
  • Organizational Skills: Strong multitasking ability and attention to detail.

Becoming a part of our team means contributing to a collaborative, inclusive, and growth-oriented environment where you'll have the opportunity to make a meaningful impact supporting learners globally.

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